Complaint Review: luvyle - Los Angeles California
luvyle Fashionicon Trading Limited Sent wrong size items, gave a $15.00 coupon on $35.00 purchase, used coupon, sent wrong size, returned item, can't get refund. Los Angeles California
*Author of original report: luvyle STILL not owning up to being scumbags
Placed order late June, order sent July. Their sizing charts are off by long way, so all items were too small, and I even orderd two sizes up. They would not give me any solution other than a $15.00 coupon for future purchase.
Used the coupon and added another two sizes up, but was still too small. To date, I have resent the same informtion to no less that eleven people but not one person will use that information to get the proof of receipt of the merchandise. My attempts to forward proof of receipt comes back as undeliverable as I am evidently only able to "Reply To" their emails.
They are too stupid to consolidate their returns department so no one knows what is going on, OR they are being deliberately obtuse to scam me out of the coupon amount as well as the original purchase. I only found out the merchandise comes from China after ordering (took around three weeks to receive), and they didn't let me know they had a State side facility until well into the struggle with them regarding a cash refund.
My refusal to accept a store credit or coupon for their poorly made, improperly sized clothing must have shook something loose in someone as they send me a specific person to whom to send the return at the address supplied.
I have reported them to the BBB and the USPS, and they are still requesting information provided them in each of the (to date) 15 emails regarding this rip off.
This report was posted on Ripoff Report on 10/11/2019 01:01 PM and is a permanent record located here: https://www.ripoffreport.com/report/luvyle/los-angeles-california-sent-1486269. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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