Report: #1483477

Complaint Review: Luvyle - Wanchai Hong Kong

  • Submitted:
  • Updated:
  • Reported By: Doug — Gold Canyon United States
  • Luvyle 7/F SPA CENTRE NO. 53-55 LOCKHART ROAD Wanchai, Hong Kong China

Luvyle Orderplus International Ltd. Sent wrong item, refused to make it right. Wanchai Hong Kong

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

I ordered a shirt for my mother, and for my daughter.  The shirts were very slow in coming.  On arrival, the shirt said the correct size, but was child size.  Far too small.  I contacted their customer service by online form and by email to let them know and request a solution.  I was offered four, none of which were acceptable, and each represents deceptive business practice.

The first option offered is to keep the product, which is useless.  I paid for something that I did not receive.  

The second option is to receive a 10% token refund.  This does not fix the problem, and if I want it made whole, must purchase the item again, meaning that I will have paid 190% of the cost of the advertised item: nearly twice the agreed price, with more long delays in receiving the item.

The third option is to receive a 40% store credit, meaning that to use the credit, I must buy from Luvyle again.  If I purchase the same item, this will cost me an additional 60%, meaning that I will have paid 160% of the agreed price for the item, and assumes that Luvyle will get it right the next time.

The last option is to ship the item back to Luvyle at my cost.  The agreed price included free shippping, or shipping was included in the cost.  I did not receive the promised product.  To send it back would cost more than the product.  This is unacceptable.  If Luvyle wants their defective child-size clothing back (it's labled as adult size), they need to pay shipping, and need to either send the correct item, or offer a full refund.  Nothing else is acceptable.  Certainly not attempting to get me to pay for their mistake or to pay twice.

Luvyle tells me that Chinese women are smaller than western women, and therefore it's reasonable to send a child-size shirt, because while it may not fit the customer, it fits the seller.  This is not okay.

When ordering, at no time was I made aware that this was a Chinese company, or to expect such delays.

This report was posted on Ripoff Report on 08/14/2019 08:57 AM and is a permanent record located here: https://www.ripoffreport.com/report/luvyle/wanchai-hong-kong-orderplus-1483477. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.

What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

Segment Now