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Report: #1513119

Complaint Review: Maaco Van Nuys, CA - Van Nuys California

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  • Reported By: Suzan — North Hollywood California United States
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  • Maaco Van Nuys, CA 6859 Van Nuys Blvd Van Nuys, California United States

Maaco Van Nuys, CA Karina, and the supervisor who supposed to call me but never did her name was Lily. Paid over $3000 to get my car painted and it has drip marks and rips in the paint job Van Nuys California

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I Paid over $3000 to get my car painted and it has drip marks and rips in the paint job.

I took my car to MAACO at 6859 Van Nuys Blvd. in Van Nuys California to get my black Range Rover repainted the same color black...easy you would think...

I picked it up the first time it had drip marks on the driver side plus the hood of the truck was glossy however the sides had other marks around the entire truck... and a rip mark...I was not happy and I wanted it repainted Karina/Maaco made me wait a month to bring it back in order for them to repaint it.

I was not happy so I called corporate office and KARINA stated that I agreed to wait a month which is a LIE  I was prepared to leave my truck there that day for them to redo it...a month later I brought the truck back and the same issue...that the hood is glossy but around the truck body is like sandpaper or brush they call it orange peel? but it's ugly so I filed a complaint with my credit card company.

Maaco/Karina (Liar) is saying because I signed the paper that I was I signed the paper because they would not give me back my keys and they were going to call the police if I didn't leave so I was forced to sign. Karina advised me that her manager Lily will contact me?..she never did so when I called Karina she stated her manager call her ...I said I'm the customer I'm the one with the problem I'm reaching out to you you said your manager was going to call me and now your manager won't call me because she wants me to call her how stupid customer service is this.

I am still fighting with my credit card company the Better Business Bureau The Bureau of Automotive Repairs and anyone else who will help me in the situation. Last resort I will have to file a lawsuit

Once Maaco has your money they paint the car any kind of way and they don't care because now they have your money (check all the negative reviews and the rip off report for Maaco) they are a bunch of crooks and liars I would never deal with another MAACO company. 

I now have to take my truck to another paint shop to have a done properly for the 3rd time...

It amazes me how Karina/Maaco can lie about me agreeing to wait a month...lie about me stating that I was satisfied and now they have my money and I have a lousy paint job. Crooks...Beware and stay away. 

If you Google how much is a paint job at Maaco... it states $300 and up...that's exactly what my Range Rover looks like a $300 job not a $3000 job. Do NOT use Maaco...Unless you just want a cheap paint job because you'll still get a $300 job...

Disgusting Lying Customer Service....Do NOT trust this Maaco...apparently it's a franchise so corporate has their hands and the franchisee owner does not care because they have MY MONEY!… 


This report was posted on Ripoff Report on 10/25/2021 05:54 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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