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Report: #1490681

Complaint Review: Magnuson Hotel Clearwater Central - Clearwater Florida

  • Submitted:
  • Updated:
  • Reported By: Kurt — La Crosse Wisconsin United States
  • Magnuson Hotel Clearwater Central 21252 US Highway 19 N Clearwater, Florida United States

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I made a reservation through Expedia for hotel and car accomidations and another reservations for Delta airlines.  I drove 2 hours to the airport for the flight and upon arrival I was sick with the stomach flu and was unable to board the plane for this trip. 

I immediately contacted Expedia before the flight and they canceled my trip.  Alamo immediately cancelled my reservation and refunded $300. Delta refunded my airline ticket $500.  Expedia reached out to Magnuson Hotel Clearwater Central and this hotel refused to refund my $350.  I then contacted them directly and the General Manager and staff could not be more rude. 

They refused to do anything because I could not make the trip do to being ill.  I should have gone and made everyone sick at that hotel.  This place is very unprofessional and will steal from you.  They don't care about customers or repeat business. 

All you have to do is take a look at the overall negative reviews of this hotel and everything will be answered.  I would suggest not staying at this Hotel by any means, you would be better to stay in a campground.  They have full-time live in people here and the place is very trashy. 

Again the reviews will answer all your questions just read them.

This report was posted on Ripoff Report on 01/21/2020 07:49 AM and is a permanent record located here: https://www.ripoffreport.com/report/magnuson-hotel-clearwater/florida-s-sdotcom-usa-uk-1490681. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
6Author
4Consumer
0Employee/Owner

#10 Author of original report

Robert Followup

AUTHOR: Kurt - (United States)

POSTED: Wednesday, January 22, 2020

 Robert, let me followup with a very short response. As I mentioned before you are lacking knowledge and understanding to the situation but that is apparent by your overall responses. Trust me when I tell you money concerns are not an issue here when trying to recoup costs like this due to the circumstance.

Coming from a background as a retired CEO where Amazon acquired my company should say enough here. Use what words you may but this is strictly focused on good customer service and not questioning if I work for a travel insurance company which is not the case. I have in fact submitted a claim due to the poor customer service and acknowledgement of this hotel.

I will be reimbursed that is not my concern, what is a concern being a retired CEO is the customer service provided to the public in general which is non existent here. It is my hope you can comprehend this explanation. Good luck on your life adventures.

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#9 Consumer Comment

I've seen the comic and the comic is you

AUTHOR: Robert - (United States)

POSTED: Wednesday, January 22, 2020

Let's just break-down a few of the statements you have made

Obviously losing money to a situation like this doesn't matter to either of you.
- You are NOT losing money..that's the point. You have insurance, you just don't want to wait to have the claim paid. Honestly if you are that desparate to get the money back perhaps you couldn't afford that trip to begin with.

Uneducated people and why our world is the way it is
- This "self-entitlement", "me...me...me" attitude is why you are the way you are.

If you were upon arrival at the airport, vomiting, diarrhea and had the stomach flu where you couldnt fly and had no travel insurance, wouldn't you both take every action to a refund for any of these items at no fault of your own to becoming sick?
- Why should the hotel(or any business) lose money due to no fault of their own? If your answer is that they can afford to lose the money that really just shows how ignorant you are.

First of all how long have you worked for the company, why would you even respond?
- Again..sorry don't work for this company or any company in the travel industry. Like you I am just a member of the public. Although you actually never did deny if you worked for the Travel Insurance company.

Second I read a lot of the reviews before booking with the negative problematic statements but gave them the benefit of the doubt, that is my fault.
- What you really meant to say. "Yea I read the statements before, but they didn't matter because this place was cheaper than any other place. I didn't have a problem with the reviews until after they refused to make an exception and refund my deposit". After all if this place wasn't the cheapest why would you chose it? Which of course goes back to the urgency you seem to have to get the money back in your account.

However being proactive for a just in case scenario I took out travel insurance imagine that.
- Yet you are REFUSING to use the policy you paid for...Imagine that????

With regard to to my refund on airline and auto why would I make a statement if it was not true
- Apparently your reading comprehension suffers as well. As I never said you didn't get the refund or lied about getting the refund. What I said was that there are hundreds of other complaints about people never getting their refund. I also doubt that you are telling us the full story as to how you got the refund. So yes you can show us 1001 receipts and statements showing a refund, it doesn't say the reason you were refunded. Hence..the FULL STORY.

If you had any common sense you would know a travel insurance claim does not occur that quickly.
- Okay...So now I get it. What you really meant to say is the following. "Well I buy travel insurance but I never have any intention of using it. Because I don't want to wait to get my money back I pester the companies to refund my money instead." Isn't it great how you are so magnanimous to the Insurance company and not wanting to bother them with having to pay a claim.

So think before you write.
- You should take your own advice and re-read what you wrote and tell us if it makes any sense for someone to buy insurance and then NOT use it because it takes too long to make a claim.

All this is about is doing the right thing, customer service. It is a sad thing in this world we live in that there are so many ignorant people and businesses.
- What you are really saying here is that the terms you agreed to mean nothing and a company just needs to accept what ever excuse you provide and do exactly what you want. That isn't ignorance..that is being a self-entitled brat.

In closing to anyone reading this person's complaint.  This person bought Travel Insurance, and is refusing to make a claim on the policy because they don't want to wait to have the claim paid.  Instead they tried to get the hotel to make an exception and refund their deposit.  When the hotel refused to make this exception to their Written terms this poster basically threw a temper-tantrum and went off stomping their feet claiming a RipOff..when there is NONE.

 

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#8 Author of original report

Robert and Jim

AUTHOR: Kurt - (United States)

POSTED: Wednesday, January 22, 2020

 Simple question for both you. If you were upon arrival at the airport, vomiting, diarrhea and had the stomach flu where you couldnt fly and had no travel insurance, wouldn't you both take every action to a refund for any of these items at no fault of your own to becoming sick?

If your answer is no you would just accept it based on hotel rules, wow please send me my $320 for my reimbursement. Obviously losing money to a situation like this doesn't matter to either of you. So sending me your money shouldn't either, right? Uneducated people and why our world is the way it is.

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#7 Author of original report

Robert the comic

AUTHOR: Kurt - (United States)

POSTED: Wednesday, January 22, 2020

 First of all how long have you worked for the company, why would you even respond? Second I read a lot of the reviews before booking with the negative problematic statements but gave them the benefit of the doubt, that is my fault.

However being proactive for a just in case scenario I took out travel insurance imagine that. So did I expect anything, no just good customer service and understanding but this organization as well as you cannot comprehend that fact obviously. With regard to to my refund on airline and auto why would I make a statement if it was not true, maybe thats something in your life your use too, I feel sorry for you.

Just to prove your misunderstanding I am going to post later the actual refund and it's not through travel insurance. If you had any common sense you would know a travel insurance claim does not occur that quickly. So think before you write.

All this is about is doing the right thing, customer service. It is a sad thing in this world we live in that there are so many ignorant people and businesses.

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#6 Author of original report

Thank you Coast

AUTHOR: Kurt - (United States)

POSTED: Wednesday, January 22, 2020

 You are correct but it is called Travel Insurance in this case. Thanks for your update.

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#5 Consumer Comment

Not a valid RipOff

AUTHOR: Robert - (United States)

POSTED: Wednesday, January 22, 2020

First off no one posting here works for this company. That diversion is standard when someone posts(quite correctly in this case) a narrative that goes against what the OP is trying to put forward.

The fact is that you cancelled your hotel reservation outside of their policy to get a refund on your deposit. It doesn't matter what other companies do, or what you think they should do. You have posted nothing that states they are not abiding by their WRITTEN policy. If this policy was such an issue then you shouldn't have booked with them in the first place.

As for their reviews, it is always comical when people bring up how bad the reviews are AFTER they don't get what they want. Why didn't you have issues with those reviews BEFORE you booked?

It was confusing as to why you claimed that both the airline and car rental would have done a full refund. Because you can read hundreds of reports that state just the opposite experience where airlines and rental car agencies refused to refund what are non-refundable reservations.  While it is still very unlikely that you are telling us the full story you receiving a refund is likely having to do with the Travel Insurance you state you have.

You appear to be some self-entitied person who thinks that businesses should just bow down and do whatever you say, and terms only apply if they are to your advantage.  The fact is that you state you have travel insurance that will cover this loss.  If you always expect a company to refund your trip costs , one has to wonder why you would buy insurance in the first place.  If as you say it is because of these types of companies, then one just has to wonder why you don't just put the claim in? 

So you are basically penalizing a hotel for following their policy and letting an Insurance company off the hook by not having to pay a claim for which you paid a premium for.  Talking about people associated with various companies, perhaps you work for this insurance company and are trying to protect their profits by not making valid claims?  

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#4 Consumer Comment

Expedia Is Very Clear About This

AUTHOR: coast - (United States)

POSTED: Tuesday, January 21, 2020

Typically, trip cancellation insurance, not travel insurance, is required to cover hotel cancellation expenses. You will need to request reimbursement from the insurance provider, not the hotel.

The Expedia site states:

Refundable booking? Good news – you'll get all your money back as long as you aren't too close to check-in. Hotels have their own rules about that, so be sure to check the fine print in your itinerary.

Non-refundable booking? Like the name suggests, you won't get any money back.

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#3 Author of original report

Jim, Travel Insurance

AUTHOR: Kurt - (United States)

POSTED: Tuesday, January 21, 2020

 Jim, with regard to your response, it is obvious you are affiliated with this organization and trying to save a reputation but that has been long gone sorry. There is a thing called travel insurance and you should be aware of what that covers, yes I always carry this just in case I run into organizations like yours.

It's called being prepared. So fleabag of a hotel as you state yes that is correct. You see if this was a good hotel estabishment they would have done the right thing with a refund with someone being sick. Delta Airlines and Alamo are professional businesses they did the right thing.

It is obvious you don't know the difference. You see no financial loss on my end but doing a refund because of someone having the flu and not being able to make a trip is the right thing to do. Fleabag in your terms yes. This doesn't say much for the organization, you and the specific hotel now does it?

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#2 Author of original report

Jim

AUTHOR: Kurt - (United States)

POSTED: Tuesday, January 21, 2020

 It is no obvious you must be one of the fleabag owners or management at this hotel. It is also obvious you have no clue what your talking about except trying to protect a reputation which has been at the bottom of a barrel before my review here. It is also obvious you have a low IQ by the statements you make.

Next time I am sick I will make sure I make a reservation there and sure hope you can be there si I share the flu with you. Really Jim get a clue, if you dont have anything worth while to say go back to the closet you came from. Funny thing is I it's called traveler's insurance do you what that is?

If you do then you know I was asking for the hotel to do the right thing because I will get a refund anyway you look at it. Some people have no clue. It's ok the hotel will be receiving many more contacts and reviews, lol.

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#1 Consumer Comment

Non-Refundable Deposit

AUTHOR: Jim - (United States)

POSTED: Tuesday, January 21, 2020

Based on looking at the website, most deposits at this hotel are non-refundable.  In some situations, if you cancel within 48 hours, then you have a chance at a refund.  Based on what you wrote though:  I drove 2 hours to the airport for the flight and upon arrival I was sick with the stomach flu and was unable to board the plane for this trip... it seems pretty clear you were trying to cancel reservations after the cutoff, which would make the deposit you paid non-refundable.

All you have to do is take a look at the overall negative reviews of this hotel and everything will be answered.  I always chuckle when someone who makes the decision to make a reservation with a hotel had to have somehow done all of their due diligence prior to booking their trip, right?  Yet, when you find out the deposit is non-refundable, then you get angry and claim the hotel is a fleabag??

  Does that mean had you not gotten the flu, then you would have been OK staying at a fleabag?  Would it have been a fleabag had you received a refund?  Probably not.  Your complaint is here because they didn't give you a refund when their own policy says there are no refunds.

If a hotel has a no-refund policy, then you should have considered staying elsewhere to begin with.

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