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Report: #1506764

Complaint Review: Mark Laplant - Tampa Florida

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  • Reported By: Jake — Tampa United States
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  • Mark Laplant 813 496-3039 Tampa, Florida United States

Mark Laplant Mark Laplant Tesla Service Tesla Tesla Tampa Tesla Service Manager Mark Laplant, Tesla Service Manager Tampa, Scam Artist Ripping Off New Tesla Car Buyers Tampa Florida

*REBUTTAL Individual responds: Regional Service Manager

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 I took delivery of my brand new Tesla Model Y 2021 in March in Tampa, FL. On pickup the car was filthy and covered in pollen so I didn't have the best opportunity to fully inspect the car. After taking the car home and washing it I noticed several scratches on the right side windows. I drove the car 50 miles to my house and called them the next day.. we scheduled an appointment for me to bring it in the next day and they then re-scheduled for 8 days later. 

Mark Laplant the service manager at Tesla in Tampa oversees all of this and it was his idea to push back the appointment. Tesla has a 3 day window in their contract after pickup for them to make good on any imperfections - in this case it came with scratched windows. Finally the service appointment arrives and I bring in the car for them to tell me that I somehow caused the damage and they're not responsible.. saying that I've had it over 3 days and driven over 200 miles so it's not their problem.. Last week I was en route (3 days after dropping car off) to pick up my car and pay them additional money for receiving a damaged car, and they call me to say that during the install one of the windows shattered and caused damage to the outside paint.

Over text in the app they say that they will 'take care of all the service during this visit' and I called and spoke to 2 people there at Tesla service that said the same. I was finally able to speak to their service manager in Tampa, Mark Laplant, who called me a liar about receiving a call about them shattering a window and then just hung up on me. They are saying I need to pay them $800 extra to fix the damaged windows I received and also for their damage they caused while the car was in service there. It is impossible to speak with anyone from Tesla about this.

I feel this is a very shady business practice - receiving a brand new car that is damaged and then being told to pay for the fix. Before calling me a liar and disrespecting me for buying a $80,000+ "brand new" car Mark Laplant, Tesla Service Manager, said that I was banned from any Tesla service and my car would not function moving forward. Not sure what Mark Laplant, Tesla Service Manager, can do there but what a disgusting experience buying a new car. BEWARE



This report was posted on Ripoff Report on 04/06/2021 01:56 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 REBUTTAL Individual responds

Regional Service Manager

AUTHOR: Mark - (United States)

POSTED: Wednesday, September 13, 2023

The individual mentioned in this complaint appears to have not provided a completely accurate account of the situation. Firstly, they have incorrectly asserted that they received a damaged vehicle upon delivery. It's important to note that they also omitted a key detail: they chose to have the car tinted by a third-party company several weeks after taking delivery of the vehicle.

More than thirty days later, the individual returned to the Tesla Tampa facility, claiming that the vehicle was originally delivered to them in a damaged condition, and that the damage was not related to the window tinting. However, upon closer examination, it was evident that the damage resembled the type typically caused by a window tinting company cutting the tint against the external glass surface to fit the contour before installation on the interior of the glass.

Upon discussing this matter, the client agreed to assume the cost of replacing the damaged glass. They did so by signing and approving the replacement estimate before the work commenced. Tesla of Tampa takes great pride in its impeccable reputation and is committed to ensuring customer satisfaction. They maintain a robust intake and inspection process to identify and document issues before vehicle delivery.

It is our hope that the client will exercise greater caution when selecting service providers for their vehicle in the future.

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