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Report: #1516554

Complaint Review: Because Market -

  • Submitted:
  • Updated:
  • Reported By: Lynda — Palm Bay Florida United States
  • Author Confirmed What's this?
  • Why?
  • Because Market Philippines

Because Market Wellness With Because Market (how they appear on Facebook) I Canceled In Time; They Shipped It Anyway

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This company makes personal pads for women with light to severe urinary incontinence.  I took the trial and found I just don't care for their product...their pad was just too much pad for me.

They give you a short timeframe to cancel. They also send a welcoming email with "if you have any questions," etc. I responded to their email in ample time to cancel. I know they got it because they responded the next day with an offer to let me try a thinner pad for 99 cents, which was nice, but there are other brands I like more, so I ignored it...because it specifically said "let us know if you want to try the other pad."

Today I got an email advising me my March shipment was on the way and they charged me for it. I immediately responded and the answer I got back was mind-boggling. Turns out I didn't cancel right. They want you to cancel by text, which is not much of a permanent record, and by the way they failed to mention that in their welcome email. Contacting customer service by email...which IS a permanent record and I did save mine...apparently isn't good enough, because as far as they're concerned, I still have an active account! 

This report was posted on Ripoff Report on 03/03/2022 04:04 PM and is a permanent record located here: https://www.ripoffreport.com/report/market/wellness-appear-facebook-i-1516554. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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