Go Marketplace misled me into believing they were the official ticket vendor for a concert. Internet

On November 3, 2024, I purchased concert tickets through GoTickets.com after finding them via a sponsored Google Search Ad. The ad explicitly described them as the “official” ticket vendor for the event, which led me to believe I was buying directly from the authorized seller. However, after completing the purchase, I discovered that GoTickets is actually a secondary reseller, and they do not currently possess the tickets I purchased.

GoTickets informed me that the tickets would not be delivered until just before the event in April 2025—five months away. This crucial information was not disclosed at the time of purchase. Additionally, I paid far above the face value of the tickets without any explanation of the markup or their status as a reseller.

I contacted GoTickets’ customer service team to request a refund, citing their misleading advertising and lack of transparency about ticket availability. I corresponded with representatives named Kaye and Angela (last names not provided), who informed me that their refund policy only applies if the event is canceled. Despite my explanations of their false advertising and deceptive practices, they refused to issue a refund and have since stopped responding to my emails entirely.

GoTickets’ actions are a clear case of false advertising, deceptive marketing, and poor customer service. Their use of the term “official” in their advertising is intentionally misleading, and their failure to disclose critical details about the ticket purchase process violates basic consumer rights. I urge others to avoid using this platform, as it operates unethically and fails to take responsibility for its actions.