Marshalls Department Store (Pentagon City) Refusal to make label and get store manager Arlington VA

On 10/28/20 I visited Marshalls (#0556) Pentagon City.  I asked DAVID to make and affix a price label to an item I wanted to purchase, per the instructions of a floor supervisor. 

DAVID told me that one “DOES NOT need to made and affixed because I was only buying one item and we would know it was the item.”  I told DAVID that such had not been the protocol/experience in any other Marshalls and made my request again.

After DAVID’s refusals on additional requests and his telling me he had more than 1 year experience with the store, I asked him to retrieve the store manager or the highest person in charge.  DAVID refused to do so.  However, the store was not busy and I was able to get April’s (Asst. Mgr.) attention at the other end of the area.

April told me that DAVID 1) should have made and affixed a label without my asking and 2) gotten her upon my request.  While April was making the label DAVID told me to “move away from HIS register . . . move away.”  I reported such to April in the moment and she had him move to the other end of the cashier area.