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Report: #1524608

Complaint Review: Mathews CCAC - Corpus Christi texas

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  • Reported By: Thomas — Corpus Christi Texas United States
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  • Mathews CCAC 4502 S Padre Island Dr Corpus Christi, texas United States

Mathews CCAC John Cena Mathews CCAC tried to steal $14,000 Corpus Christi texas

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Mathews tried to steal from us $14,000.  Their actions are criminal.  Our central AC stopped blowing cold.  Mathews CCAC visited for a diagnosis.  They noticed our handler was two decades old and recommended we replace it.  They went on the roof and came down with a diagnosis of a faulty compressor.  They said that the warranty just expired because the installers (after Hurricane Harvey) did not register the product.  John showed up and gave me a quote for an entire replacement of air handler and the equipment on the roof.  A less expensive model quote was around $11,500, or a higher SEER unit for nearly $14,000.  He also gave me a quote to replace the compressor: $3483.  He said that compressor quote was full, tax and all, "out the door."  About twenty minutes after they left, Mathews sent me an email with the compressor quote which was nearly 500 dollars more than John quoted.  John also said that they do fifty installs a week.  I am not in the AC business but that seems a stretch to me.  Take the average of the install prices they quoted me, and that means the company is doing around 2.4 million dollars a month JUST WITH NEW INSTALLS, not to mention all the other services they are doing.  I thanked John for his time, mistakenly tipped him, sent him on his way then called another company.  The other company showed up the following day.  I went on the roof with him, and I also watched him pull a bunch of wires from behind a panel on the air handler and test them (Mathews did not do this).  This guy declared the compressor was in good working order.  This guy fixed our air.  He replaced the thermostat on the wall for $250.

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