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Report: #1486915

Complaint Review: Matthew Lodato - Marlboro New Jersey

  • Submitted:
  • Updated:
  • Reported By: Stewart — Colts Neck New Jersey United States
  • Matthew Lodato 460 County Rd 520 Marlboro, New Jersey United States

Matthew Lodato Matt Lodato Poor customer relations Marlboro New Jersey

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I am very upset with Mr. Matt Lodato, bank manager at Wells Fargo bank at 460 US highway 520 in Marlboro, NJ.  I have has two bad  experiences with him.  The last one caused me to no longer continue as    a patron of Wells Fargo Bank.  During what occurred I had with drawn all my very substantial funds from Wells Fargo Bank.  I am currently with Chase Private Client Group and being treated in the manner I am accustomed to being treated by a bank.

Mr. Lodato replaced the previous managers and he seems to be full of himself and made a poor judgement decision pertaining to me.

First, I had dealt with the previous manager (Ganine) of Wells Fargo Bank and was promised that upon my opening of large $$$$ acounts with Wells Fargo that any and all fees would be waived on my accounts.  This had occurred for well over 5 years or longer.  What occurred was a new regional manager was only going to allow me 3 or so wires a month as stated to me by Matthew.  About a year ago, I was upset and complained because this is not what I was promised.  Matt stated it was a reult of the new regional manager, however I contacted the executive office of Wells Fargo and dealt with Mr Adrian Clark.

Upon Mr. Clark getting involved, it was corrected and stated to me that they were resolving the matter. Mr. Clark then stated to me that was not the true case, and Matt read the message incorrectly.  I later had a 3-party call with the regional manager, Mr. Matt Lodato, and myself.  The matter got resolved.  Later, in speaking to Mr. Lodate, he stated to me he will waive all wires, receiving and sending and was upset as he stated to me, "the regional manager threw him under the bus."   At that point all was copasetic.

About a month ago, I had an instance where I overdrew one of my accounts by a small amount of money.  I was charged a fee of $35 which I then left a message for Mr. Lodato to please reverse. It took many days and over the following weekend. I received a phone call and he stated to me "that he will waive it this time, but in the future that would no longer happen."  Again I got upset and informed him that was not my agreement, and I am not in agreement.  I went into the bank to speak with him; during the conversation, he admitted to me that it was his decision solely.

I told him I would like a conversation regarding this matter with Ganine, who originally made the assurances with me directly.  I told him I would only speak to Ganine, as that was the manager at the time who honored my opening of  my accounts and made the promises directly to me.

Lo and behold, he made a 3-way conversation with me, himself, and a Mr. Sean Matrisse.  I was upset as I never met this person, never ever spoke with him, and don't know him.  I told him that his matter was for me to discuss with Ganine and not with Mr. Matrisse. Basically this phone call was a "cover his a*s" for Matt.  I told him that I don't care what he has to say and to "f**k off."

I was later told by Matt that he no longer would deal with me, and I, subsequently, received a letter from Wells Fargo informing me that I could no lonnger be a patron of Wells Fargo Bank. Wells Fargo was closing my accounts by a certain date and I had to go to the Bank to withdraw all my funds, which I did.

This causesd me multiple damages as I could no longer access my accounts, retrieve my payees list for my numerous new accounts with Chase Bank.  Also, many of my payments sent via on-line banking subsequently were rejected. I had some late fees and spent much of my precious time, which is costly to me and expensive.

I spent well over three weeks rebuilding all my accounts and payee lists by paying new bills and late fees as a result of the closing of my accounts. My time is worth approximately $450/hr. I have considered and am considering suing Mr. Lodato but haven't at this time.

It is solely my opinion that he should not be a bank manager, makes poor decisons on his own and at best  should be a bank employee and not have managerial duties.  In my sole opinion, he can be very detrimental to a business. He is a phony and is not a "people" person.  Actually, while he was acting as manager, I thought we had a good relationship.  As long as he was happy, he would come over to me and talk and confide with me, and put his arm around my back.  I wasn't aware he was the type of individual who would be looking for an opportunity to slip a knife in my back. I get along with nostly everybody in the bank and often brought my pooch in named "Noodles" with no problems whatsoever. 

I trust all businesses and or banks looking to hire Mr. Lodato consider my personal sole concerns and feelings related to him as he does not possess the personal skills necessary for management.

 

This report was posted on Ripoff Report on 10/26/2019 05:55 PM and is a permanent record located here: https://www.ripoffreport.com/report/matthew-lodato/marlboro-new-jersey-matt-poor-1486915. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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