Complaint Review: Matthew Madewell, College Station - College Station TEXAS
- Matthew Madewell, College Station 1310 LEACREST DR College Station, TEXAS United States
- Phone: 512-888-6389
- Category: Customer
Matthew Madewell, College Station, TX MADEWELL LORRAINE ROSEMARIE & MATTHEW JACOB After Mr. Madewell approved Estimate to clean his move-out house he demanded a refund eventhough we clearly disclosed NO refunds AFTER services provided; instead he targeted to tarnish our Company reputation on Google Reviews. College Station TEXAS
*REBUTTAL Individual responds: Response to Choice cleaning services
email@example.com; Phone 512-888-6389
On March 4th 2021, Mr. Madewell requested an Estimate for a Move-out Cleaning of his property located (((REDACTED))) in College Station, Tx. On March 4th 2021, Mr. Madewell approved our Estimate #567 where it clearly states the services to be provided, our 24hr Call Back Policy and our No Refund Policy once the services has been approved and provided.
On March 5th 2021 we performed the job and officially communicated to Mr. Madewell the service completion along with attached pictures of the After Services for his assessment. However, Mr. Madewell never intended to communicate back with our Company afterwards, only to "dermand" $100 refund on March 7th at 7:45pm alleging that future homeowners were not happy with the cleaning and that he had to go and re-clean baseboards, ceiling fans, walls and floors.
Keep in mind that Mr. Madewell never made any effort to communicate with us regarding any issue and if so, giving us the opportunity to assess the claim and proceed according to approved Estimate. All of the issues mentioned 2 days later by Mr. Madewell respond to the fact that his approved Estimate included "dusting" baseboards, ceiling fans etc and not "washing" of these items since that package is more expensive.
It is worth mentioning that the Basic Package approved by Mr. Madewell does not include any type of cleaning of the walls of the house since that was another "disatisfaction matter" expressed on his email.
It has been our Company experience that, customers like Mr. Madewell, are the ones who assume that after the fact they agreed to pay for a service, then are entitled to pick and choose what the job is worth according to their own entitlement.
Attached to this, you will find the email exchange between Mr. Madewell and our Company where it is very clear that he never intended to clarify/rectify any misunderstanding but rather to demand a refund never offered.
Choice Cleaning Services
P.O. Box 12326 College Station Tx 77842
This report was posted on Ripoff Report on 06/26/2021 11:53 AM and is a permanent record located here: https://www.ripoffreport.com/report/matthew-madewell-college-tx/texas-tamuedu-leacre-lorraine-1509428. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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