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Report: #1532819

Complaint Review: Mavis Tire and Brake - Columbus Georgia

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  • Reported By: Todd — Columbus GA United States
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  • Mavis Tire and Brake 1642 Whittlesey Rd, Columbus, GA Columbus, Georgia United States

Mavis Tire and Brake Held Car For Ransom Until I Applied For Their Store Credit Card Columbus, Georgia

*Consumer Comment: The Blame Game Exemplified.

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I had 2 tires replaced on my car on a Saturday afternoon in Columbus, GA. Before I scheduled my appointment and had the tires special ordered I verified with the store that they accepted the Goodyear credit card. The Goodyear credit card has promotional rates where no interest is charged for 6 months.

When my tire change was complete it was late afternoon near closing time. When they ran my Goodyear credit card the transaction did not go through. They tried several times but it never worked. They called the Mavis support line but they are closed on the weekend. I called the Goodyear support line and talked to them for quite a while where I found out that my card was still active, had an available credit limit of well over the cost of the new tires that I purchased, and that they were not seeing any transactions on my card, not even declined transactions. They told me to have Mavis call them from the store's land line and perhaps they could help. Mavis called, they tried a few different things, but they still could not get the system to complete the transaction.

So now Mavis presented me with only 3 options at this point. Use a different form of payment (without a promotional rate), apply for Mavis's store credit card that has a promotional rate, or leave my car at the shop for the weekend until their customer care line was manned again. I offered to have them take the new tires back and put my old ones on but the mechanics had all left for the day and the Store Manager would not do it. I asked to talk to the district and regional managers but they were not answering their phones. I wound up having to apply for their store credit card just to get my car back which affected my credit rating and I should not have been forced to do that just to be able to leave with my car.

This report was posted on Ripoff Report on 06/04/2024 09:39 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

The Blame Game Exemplified.

AUTHOR: Irv - (United States)

POSTED: Tuesday, June 04, 2024

 They didn't FORCE you to do anything. YOU had work done. YOU bought two tires. YOU had no way to pay for the tires or the work. The shop is within its rights to not release the car until the work/products are paid for. YOU chose to get their card so YOU could get the car back. YOU also have the opportunity to either pay off that balance and then cancel their card. END OF STORY! NO RIP-OFF HERE!

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