Medical Breakthrough Massage Chairs A serious physical injury was sustained while using Santa Clarita CA

The Medical Breakthrough Massage Chairs were aggressively marketed and sold as medically endorsed therapeutic devices, purportedly designed to improve posture, relieve chronic pain, enhance circulation, and replicate the experience of an advanced “8-hands” human massage. These claims were not only prominently displayed in advertisements but also presented as being endorsed by 48 doctors, chiropractors, massage therapists, pain specialists, physical therapists, athletic trainers, and surgeons. This gave the appearance of clinical credibility and scientific backing. These representations were not incidental—they were central to the product's appeal and directly influenced our decision to purchase the chair in July 2022. We relied in full faith on the company's promises, believing them to be credible medical endorsements and assuming the product met a high standard of safety, performance, and therapeutic efficacy.

That trust was gravely misplaced. Not only has the product consistently failed to perform as advertised, but it has also proven to be dangerous—ultimately causing a traumatic physical injury. The disconnect between their claims and the chair’s actual performance is not just disappointing—it is deceptive, irresponsible, and potentially fraudulent, rising to the level of false advertising, negligent misrepresentation, and a breach of consumer protection laws. Within months of ownership, the chair exhibited serious and repeated mechanical defects. The rollers failed to operate properly, produced loud grinding and clicking noises, and the unit would frequently freeze or shut down mid-session. Despite multiple complaints and the receipt of replacement parts, the chair remained unreliable and never once functioned as advertised. It required constant manual intervention to reset, and its core therapeutic features remained defective. In early 2025, the situation escalated further when the chair’s automatic body scan feature—touted as a critical safety element—began malfunctioning consistently. It failed to align the rollers properly to my body’s dimensions, forcing me to reposition myself mid-use to avoid injury. I am the only person who uses this chair and have always operated it cautiously and according to the manufacturer’s guidelines. Nonetheless, the defect worsened over time.

On July 5, 2025, while using the chair exactly as instructed, the right-side roller abruptly and forcefully drove into my lower spine, delivering an intense and focused impact directly to my vertebrae. The result was immediate, severe, and disabling pain. I screamed out in excruciating pain and was unable to exit the chair on my own. My wife and son had to assist me. Due to the severity of the injury, I was transported to the VA Hospital Emergency Room, where I underwent diagnostic imaging, received a pain-relieving injection, and was prescribed Naproxen, muscle relaxants, and lidocaine pain relief patches. I continue to suffer from pain, limited mobility, and growing concern over potential permanent spinal damage. This was not a freak accident. It was the predictable result of a product marred by persistent design flaws, mechanical failures, and a clear lack of quality control and engineering oversight.

Despite repeated warnings and documented evidence of defects, the product remained not only in my home—but also on the market—endangering others who trusted the company’s marketing in the same way we did. I am deeply concerned that the company’s continued sale of this chair, despite its known hazards, raises serious questions of product liability, willful negligence, and consumer endangerment. The Medical Breakthrough Massage Chairs have failed to deliver a product that meets even the basic standards of functionality—let alone safety—while exploiting medical endorsements and consumer trust for profit.