Complaint Review: Merkury Innovations - New York NY
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- Author Confirmed
- Merkury Innovations 45 Broadway Suite 350 New York, NY United States
- Phone: 888-232-3143
- Web: https://mygeeni.com/
- Category: Service Not Delivered, Cameras & Video
Merkury Innovations Merkury , Merkury Innovations, Look, REFUSED TO RECONNECT 1 YEAR CLOUD SUBSCRIPTION PROGRAM New York NY
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I purchased 4 cameras & cloud video service for 2 - $19.99 per year for EACH camera. One camera went down after 4 months due to a router reboot ( stuff happens) and they refused to reconnect service. They asked me to pay AGAIN. I advised that they reconnected it at no c harge aftern it went down last time. I explained that things happen & cameras do not always stay connected if something goes awry with internet service. ( service outage, router re-boot etc). The last time this happened they reconected with no problem. This time they refused.
I advised that I am only getting 4 month of a 1 year subscription & they should credit for 8 months of no service. If they end service after cameras go offline, then that is NOT full disclosure or honoring the 1 year subscription. I was advised that i would have to pay again. This is an outright RIP-OFF!
I will NEVER buy any of their products again and do not recommend that anyone else purchase their products either.
Customer service has been degrading severly over the years , but to REFUSE to honor your product offering & to OUTRIGHT RIP OFF YOUR CUSTOMERS is absolutely deplorable.
DO NOT BUY THIS COMPANY'S PRODUCT OR SERVICES.
This report was posted on Ripoff Report on 12/22/2021 09:54 AM and is a permanent record located here: https://www.ripoffreport.com/report/merkury-innovations/new-york-ny-look-refused-year-1514619. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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