Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1489776

Complaint Review: Mesa Self Storage in Pueblo CO - Pueblo CO

  • Submitted:
  • Updated:
  • Reported By: Ellie — Pueblo CO United States
  • Author Not Confirmed What's this?
  • Why?
  • Mesa Self Storage in Pueblo CO 2003 Santa Fe Dr Pueblo, CO United States

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

No, I do not recommend this storage facility.  They may have one of the best rates in Pueblo but, 1st when I went to sign up, it's a family owned business so the storage is located on their personal property and they are not always in their office. 

I called and she came out with her little 2 year old, who was jumping around everywhere and sitting on the customer seats and she didn't want to tell her toddler to move until I looked at her, "like we are your customers, can we sit down?" then she finally, finally told her toddler to go play or something.

2nd, her storage units, at least the one she rented me, the ceiling insulation was falling down, when I asked her about it, she said, "oh the builders of the units didn't measure it right so the ceiling insulation will be falling down and all over your stuff." yea thanks a lot!!!! that stuff from the ceiling is going all over my clothes and furniture!

3rd I needed another unit and she said she had one the day before, but when I called she didn't even look, she immediately said, "No" that unit is not available, yet when I went to my unit there was no lock on the other unit, she was just too lazy to look and see if the unit I asked for was still available.

To this day there is still no lock on that "taken unit" 4th their contract clearly states, "payments due on the 1st of the month and cashed on the 15th of the month" they took 2-3 of my checks and saved them for 3 months and cashed them all at once taking close to $200 dollars out of my checking at once!!

I cannot afford that, I had the balance in their until the 15th and it was not cashed therefore I paid other bills and I do not keep a high balance of $1,000 or more in checking, cash it when your contract states or don't cash it at all!!! I got charged overdrafts because of their laziness! It clearly says on their contract due on the 1st and cashed by the 15th, when I called them she said, we never do that we have been running our business like this for years.

Ok well it's your contract that says that not mine and that is a legal document! this is a family owned business, my guess because they wanted to make extra cash and the wife, is lazy, she does not want to check the black box outside for payments or come outside for new customers or to take cash payments, she doesn't want to take the check payments to the bank to cash and waits until she has a lump sum to go cash them all at once.

people in Pueblo cannot afford that, in case you don't understand Pueblo, doesn't have high paying jobs like Denver, we live paycheck to paycheck and I expect those checks to be cashed monthly by the 15th like your own contract states. I will be filing a complaint with the bbb as well!!

This report was posted on Ripoff Report on 12/31/2019 02:40 PM and is a permanent record located here: https://www.ripoffreport.com/report/mesa-self-storage-pueblo/got-bank-overdraft-place-cash-1489776. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
2Author
6Consumer
0Employee/Owner

#8 Consumer Comment

Perhaps you should

AUTHOR: Robert - (United States)

POSTED: Friday, January 03, 2020

Well maybe we should take the contract in front of a judge to determine if being cashed by the 15th means being cashed by the 15th or means by the 27th or any other day past the 15th of the month?
- Pehaps you should do that. It will give you a very good lesson in managing your bank accounts and responsibility in general. I can guarantee you that there isn't a single judge that will interpet that contract as giving you free rent if they fail to cash the check by the 15th of the month. Which is effectivly what you are claiming.

Everything needs to be in writing!!!!
- This is where your argument fails...again. Because you previously stated that you "called" them. Why would you call them if the contract was so concrete in what it stated? The fact is that contract doesn't state that..you know that...and are now trying to blame them for your mistake. Even if their statements when you called them gave you the impression you  would get free storage. You can't override a written contract with verbal statements. So a judge is going to want to see something in writing where they stated that you are going to get free rent for the previous months.

There are also complaints on this storage facility on FB and other places on the internet ive looked, same thing everytime someone comes to pay cash, no one answers the phone and no one is there to take the payments.
- Then why didn't those complaints bother you before you rented a unit? Sounds like your lazyness is showing up again. Why didn't you stay with the other rental location that you say is so much better?

If you are not going to be around to make payments, have a webpage with an option to pay by debit card, because my payments with every place is in perfect order and I bet I have a higher credit score than you do!
- You never stated you had an issue making your payment or that they claimed you never made the payment.  So their availability doesn't seem to have anything to do with this.   With your payments in "pefect order" doesn't take away the fact that because of your poor account management skills you spent the money that was allocated for the storage on other bills.

Perhaps if you didn't do that you would not be as much in "perfect order" as you are claiming. Because again according to your narrative, had they cashed the checks sooner, you would have had less money to put on other bills. Which would give you the choice to either become short on those bills(and perhaps not as perfect), or to overdraft.

Respond to this report!
What's this?

#7 Consumer Comment

Your Case Is DOA

AUTHOR: coast - (United States)

POSTED: Thursday, January 02, 2020

Your signature on a check is your pledge that the funds will be available when that check is presented for payment. You violated that pledge. You also failed to comply with your agreement with your financial institution; therefore, any resulting overdraft penalties are totally your fault.

Our legal system is too busy to consider your frivolous complaint, so don’t expect a judge to entertain your outlandish claim.

Respond to this report!
What's this?

#6 Consumer Comment

Laziness Is The CORRECT Word!

AUTHOR: Momo - (United States)

POSTED: Thursday, January 02, 2020

 Y-O-U are too lazy to keep a written record of your account usage! If you would have, you would have already removed the amount of those checks from your account and adjusted you running balance accordingly! THAT is as OBVIOUS as the rising sun!

Respond to this report!
What's this?

#5 Consumer Comment

I Don't Think So....

AUTHOR: Jim - (United States)

POSTED: Thursday, January 02, 2020

That's not going to fly in court.  Why?  Because the owner's decision to decide when he/she decides to cash a check is the owner's decision - not yours.  And no, whatever you think the contract says....doesn't.  Let me give you an example you should be able to see - assuming you look at this rationally:

Let's say you work full-time for me.  I must pay you weekly for 40 hours either per a contract, or by law.  Now, my obligation is to pay you for those hours.  Once I write that check to you to pay you for your hours worked, then it falls upon you to deposit your check because I cannot force you to do that. 

Further, there is nothing either under State or Federal law, that requires you to cash your check.  Now, obviously you cash your paycheck because like most people, you have obligations for housing, food, etc....  However, some people I knew way back when would not cash a paycheck for weeks or even months - or find out weeks later, that their paycheck was lost. 

In fact, if you had lost a paycheck, then I still have an obligation to replace that check since I technically haven't paid you for those hours.  I can't tell you tough %$#@ because you chose not to cash your paycheck.

This last part is where your argument falls apart.  Had the storage facility lost your check, or it was destroyed in some fashion, then you would still be obligated under your contract to pay that amount since you technically never paid for that month. 

You are obligated to pay for your storage but you cannot hold them to when they decide to cash your check because it's their money, and you have no obligation to tell them what to do with their money.  Now, to a couple of things in your narrative:

I paid other bills and I do not keep a high balance of $1,000 or more in checking, cash it when your contract states or don't cash it at all!!!  If you looked online and saw your balance was over $1,000 and 2 of your checks hadn't been cashed, then you didn't have $1,000 in your account.  That would be the first thing the judge is going to tell you.  Second, and I already said this:  You cannot force anyone to cash a check if they choose not to.  Even if they lose the check, you are obligated to replace the check.

....my guess because they wanted to make extra cash and the wife, is lazy, she does not want to check the black box....  Just how exactly do they make more money by not cashing their checks??  Those overdraft fees you paid went to your bank - not to the business.  I mean clearly you have no concept of how any of this works.  The storage company makes no additional money by not cashing a check.  I suspect their accountant somewhere along the line looked at the deposits, looked at the outstanding receivables, and figured there were checks missing somewhere along the way.  Is someone there probably lazy?  Sure, and by being lazy, the only people they hurt is themselves by not cashing your check.  The only way you get hurt is if you don't manage your accounts properly, and by what you wrote, yeah...you don't do a particularly good job of that.

I will be filing a complaint with the bbb as well!!  I think someone mentioned that complaining to the BBB is a waste simply because the BBB is a paid shill for businesses.  However, a complaint to the BBB because a business doesn't cash its checks?  To some people, that wouldn't necessarily be a complaint.

I mean you should go to court - I think you're going to get a wonderful lesson on the law.  I mean you're going to lose the case because you cannot force anyone to cash checks, or how to handle their finances.  You are also going to learn that your $1,000 system....doesn't work without a check register.  Once you figure this stuff out, then you will never make that mistake again, especially in a town like Pueblo.

Respond to this report!
What's this?

#4 Author of original report

Lets See if a judge can have any common sense on seeing if your contract means the 15th or the 27th of the month in a lump sum

AUTHOR: Elie - (United States)

POSTED: Wednesday, January 01, 2020

You state: "The contract stated that they won't cash the check until the 15th, but no one with any sense would take that as meaning they couldn't cash them afterwards."

Well maybe we should take the contract in front of a judge to determine if being cashed by the 15th means being cashed by the 15th or means by the 27th or any other day past the 15th of the month? Let's see if a judge has any common sense to determine if a contract which you wrote and signed to determine if being cashed by the 15th means the 15th??? And let's see if a judge has enough common sense to see if your contract states that you will be cashing checks all together in one lump sum.

I also have B&F Mini Storage and when I give them the check, she has it cashed the very next day, they always get paid and on time. No complaints from them or for them.  If you are running a business, you need to be a little more diligent on your own records and on your contracts. If the 15th doesn't mean the 15th then put in writing, "WE RESERVE THE RIGHT TO CASH CHECKS IN ONE LUMP SUM TWO- THREE MONTHS LATER IN A LUMP SUM AFTER THE 15TH OF THE MONTH" Everything needs to be in writing!!!!

U obviously don't know how to run a business right.  There are also complaints on this storage facility on FB and other places on the internet ive looked, same thing everytime someone comes to pay cash, no one answers the phone and no one is there to take the payments. If you are not going to be around to make payments, have a webpage with an option to pay by debit card, because my payments with every place is in perfect order and I bet I have a higher credit score than you do!

Respond to this report!
What's this?

#3 Author of original report

I followed our written contract

AUTHOR: Elie - (United States)

POSTED: Wednesday, January 01, 2020

I followed our written contract signed by you and by me, pay by the 1st and will be cashed by the 15th every month! Those were you're written contract "rules." That is exactly what I did, I paid by the 1st and had the money in the account by the 15th of every month as YOUR CONTRACT CLEARLY STATES.

I didn't write the contract, you all did! I followed them, I even called every month to see why my checks weren't being cashed and the response the 1st time was, it takes one month, ok well based on your response, I left it in there one month, then the 2nd month came and gave my 2nd check by the 1st to be cashed by the 15th, and still my check was not cashed, so I called again and the response this time was you are cleared for storage rental until next month, I'm like ok, well I'm just wondering why my checks aren't getting cashed.  The 3rd month came and I again put the check by the 1st of the month just like their contract states, and the money will be in there.

yet again by the 15th but now come to find out my bank charged me 2 over draft fees cuz she didn't make it to the bank every month and decided to wait until she has time, which was not by the 15th as her contract states, and caused me two over draft fees.

As I said, I do not carry high balances in checking, I keep what I need in there and if you don't cash it by when you state, then the money goes to another bill.  I followed your contract, you should follow your own contract!

Respond to this report!
What's this?

#2 Consumer Comment

Clueless Account Management

AUTHOR: Robert - (United States)

POSTED: Wednesday, January 01, 2020

You obviously don't keep a Written Register of your account(s) and because of that are trying to blame others for your mistake.

people in Pueblo cannot afford that, in case you don't understand Pueblo, doesn't have high paying jobs like Denver, we live paycheck to paycheck and I expect those checks to be cashed monthly by the 15th like your own contract states
- Being able to "afford" this has nothing to do with when they cash the checks. Living "paycheck to paycheck" has nothing to do with this, and what you "expect" is 100% WRONG.

The fact is that the overdraft fees you incurred are 100% YOUR fault. The contract stated that they won't cash the check until the 15th, but no one with any sense would take that as meaning they couldn't cash them afterwards.

Had you kept a written register when you wrote the checks you would have written down the checks and removed them from your available balance in your register. Then it wouldn't matter if they cashed them on the 15th or 3 months later you would have already accounted for them and not spent the money on other items.

Now, if you HAD to spend the money on other bills and they just happen to work out because the checksweren't cashed yet, that tells us that you are living beyond your means and really can't afford the Storage Unit. Which then makes it probably a good thing that you didn't rent that additional unit.

Oh and don't even start on the "Oh I don't have time to write down every transaction", or the dozen of other tired exuses.  As it takes about 30 seconds to do and if you don't trust  yourself with the math.  If your phone doesn't have a calculator,  you can pick one up at your local dollar store.

I will be filing a complaint with the bbb as well!!
- I won't even go into how laughable that statement is..

Respond to this report!
What's this?

#1 General Comment

Financial responsibility

AUTHOR: Walter - (United States)

POSTED: Wednesday, January 01, 2020

You caused the overdrafts. You gave the storage company the checks. Doesn't matter when they cashed them. You should have left the money in your account to cover the checks. But you decided to spend that money on other things.

Then try to blame the company for your decision. The rest is just window dressing to try to justify your victim status. No rip off, just a lack of financial responsibilty on your part.

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now