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Report: #1476203

Complaint Review: MetaBank, Blackhawk Network California - Sioux Falls South Dakota

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  • Reported By: Paula — El Dorado Hills CA United States
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  • MetaBank, Blackhawk Network California 5501 S Broadband Sioux Falls, South Dakota United States

MetaBank, Blackhawk Network California Happy Lady Gift Cards Happy Lady $25 gift card does not work on-line or in a physical store Sioux Falls South Dakota

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During Christmas, 2018, I was gifted a Happy Lady Gift Card in the amount of $25.00.  I made an online purchase at Sephora in the amount of $75 and tried to apply the $25 gift card to reduce the balance, but it was rejected several times.  I contacted the customer service line on the back of the card about the issue.  They said that I was trying to buy $75 worth of merchandise for just $25.  I told them that I was trying to reduce the total price of $75 by $25.  They said that the only way you could buy something online was to buy something for exactly $25, which would be nearly impossible.  I asked them if that was also true if I came into the store?  They said that the card would work in a physical location.

I waited until March of 2019 to go into Panera Bread and buy lunch and try to buy less than $25.  The lunch was $19, but after the cashier used it twice, it was rejected both times.  Today, I called the customer service line again.  I explained what happened and spoke to someone named Orlando.  He immediately said that the card is not to be used online, which was not what I told him.  He was extremely rude and failed to understand the story.

 I was finally able to tell him, but he asked if I immediately called them to get it straightened out.  I told him that the situation was embarassing and I just paid for it myself.  He proceeded to ask me what the error code said on the reject message, etc.  I was not the one doing the transaction, so I wasn't behind the counter seeing what was going wrong with the transaction.  He also accused me of trying to use the card several times.  I asked him where I tried to use the card several times.  He told me about the Sephora incident.  After that transaction, I did not try to use the card again.  

I have checked the balance with customer service and they say the card is still worth $25.  I have never had a problem with a gift card like this, and starting to believe that this is a large scam operation where these cards are sold, but then none of them work.  I will continue to file actions against this company as they appear to be scam artists, rude and just scraping in a lot of $ and figuring that people will just give up and not bother with just a $25 bad gift card.


This report was posted on Ripoff Report on 03/29/2019 09:44 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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