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Report: #1524299

Complaint Review: - Internet

  • Submitted:
  • Updated:
  • Reported By: United States
  • Author Confirmed What's this?
  • Why?
  • Internet other Did not send item purchased. Internet

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On Jan. 5, 2023 I ordered a soldering iron heating element from this website ... payment through PayPal.  No communication from them, so after 10 days I tried to email them with no response.  I then filed a dispute with PayPal.  After a few days I received an email from PayPal stating the buyer sent the item with tracking information.  The tracking information stated that the item was delivered (UPS) to my door (but no exact address stated).  I never did get the item (or I wouldn't be bothered writing this) and the tracking info states that the item weighed 18.2 pounds!!!  The item actually weighs 0.9 ounces!!  

So, PayPal sided with this company who uses the name BUTTONS HOME (HK) INDUSTRY CO., LIMITED.  I ended up purchasing this same item on Ebay while in the middle of the dispute with, using PayPal to pay.  I received the Ebay item within days from a seller in Michigan with great communication regarding the shipping. 

I believe aka BUTTONS HOME (HK) INDUSTRY CO., LIMITED are located in Hong Kong, China and that the website is a total scam.  Beware!!!   

This report was posted on Ripoff Report on 02/01/2023 01:10 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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