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Report: #1527819

Complaint Review: Metro by t-mobile - All All

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  • Reported By: Tamsen — Stockton Ca United States
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  • Metro by t-mobile All, All United States

Metro by t-mobile Metro pcs Ask to have prepaid account closed 9 days before due All All

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i called 1888metro8 to have my prepaid phone account closed 9+ days before it would be due to renew.. The agent assisted me and canceled my account with zero verification as to who I was or why I was closing said account. Afterwards I asked what happens to the money that I over paid seeing as I still had several days left to which she responded oh you forfit that money. How can this be seeing as if I upgrade the same service I am Charged a prorated amount, wouldn't that say that if I shut the phone off with 9 days left I should be owed something? I have been a metro customer for the existence of metro pcs something like 22 years and I do not recall ever reading this in the fine print. Metro is taking our hard earned money Unjustly and 

This report was posted on Ripoff Report on 07/28/2023 11:28 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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