Report: #1506574

Complaint Review: The MetroHealth System - Cleveland Ohio

  • Submitted:
  • Updated:
  • Reported By: Vicki — Cleveland Ohio United States
  • The MetroHealth System 2500 MetroHealth Dr Cleveland, Ohio United States

The MetroHealth System Metro, MetroHealth Sent me an email advising to use my personal laptop and their software destroyed my entire system Cleveland Ohio

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While working for The MetroHealth System on March 16th, 2020, I received an email from a corporate executive requesting information on my personal laptop’s operating system - see page 12 of attached ‘MetroHealth Emails and Instructions’. I answered the questions and provided my laptop and operating system’s information. A short time later, my manager advised I can work from home using my laptop. My laptop passed the system requirements for this approval. 

The email advised of instructions to work from home and downloading Citrix to my personal device - see attached. Once I downloaded Citrix to my personal laptop, it caused severe malfunctions and turned a bright shade of green. The only information I could access was patient information - and it was barely legible. My personal data and desktop icons could not be accessed. On April 24th, I found my computer was no longer of any use. The desktop turned an even brighter shade of green and icons were no longer legible (and still not accessible). When I tried to uninstall Citrix, I received a message indicating I could not make any changes unless I was a Citrix Administrator!

Although MetroHealth's senior executive, Alan K. Nevel's download instructions stated to contact the help desk for any issues with the software, the help desk told me "We don't work on personal devices" and adamantly refused to help! When I complained to MetroHealh, they suggested I contact my computer’s manufacturer. This is not my computer manufacturer’s problem. I was told this after the destruction of my system. They did not offer any company laptop prior to downloading the Citrix software onto my personal device and they did not inform me that I would lose all data from my device. They refused to help.They wanted the easy way out by claiming my computer was ‘old’. Yet it passed Alan Nevel’s screening questionnaire and had no prior problems until the very moment Citrix was downloaded. While I found another job during this dilemma, my computer is still of no use.   At no time did MetroHealth, or Ctriix, advise that they would be taking over my operating system and destroying all personal documents and nearly 1,000 pictures. When I complained to Citrix, they advised that they can 'wipe and erase' all information as they deem necessary! To me, this is a malicious form of theft.  

This report was posted on Ripoff Report on 03/30/2021 08:14 PM and is a permanent record located here: https://www.ripoffreport.com/report/metrohealth-system/cleveland-ohio-metro-sent-use-1506574. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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