Complaint Review: MetroPCS by T-Mobile -
MetroPCS by T-Mobile Shutoff my bill pay reminder service without notification - then cutoff my service - twice
*Author of original report: Corporate Response in Disguise
*Consumer Comment: Typical
Ever since T-Mobile purchased MetroPCS, things have really gone downhill.
Without warning, they turned off my bill reminder text msg service - not once but twice. So when I was late paying, they turned my service off - again without any notification. I then found out that customers cannot turn this service on or off via their account, but instead must call MetroPCS and do it over the phone.
I have an elderly parent that I'm caring for and if the assisted living facility tried to call me, I would never have received the call. I've sent a complaint to the FCC and written my Senators. Hopefully, Congress will pass regulation disallowing carriers to shut service off without first notifying customers ahead of time.
This report was posted on Ripoff Report on 03/30/2019 05:25 PM and is a permanent record located here: https://www.ripoffreport.com/report/metropcs-tmobile/shutoff-bill-pay-reminder-1476280. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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