Complaint Review: Michael Todd Beauty - Port Saint Lucie Florida
Michael Todd Beauty michaeltoddbeauty.com Refusing to give me a refund Port Saint Lucie Florida
On June 8, 2021, I purchased a soniclear petite for $126.65. Approximately a day later, I received an email that my purchase was on the way. After eight days I had not the received the item and the tracking number they provided only showed 'awaiting item' with no other updates, because of this, I reached out to their customer service.
Melissa P. responded by email, her response was that the item must have gotten lost and was sending a new one. Another four days later, I receive my purchase and the brush doesn't even spin, which was so disappointing especially after paying so much. I then reachout to customer service again and advised Melissa P. that I will be returning my purchase.
Now today July 1, 2021, (it has practically taken almost a whole month to resolve this) I was emailed that they received the item back but they were NOT providing a refund because I had NOT returned the lost package - the one THEY LOST!! Melissa P. claims that they were both delivered and that there is nothing that they can do, her suggestion was to make a police report. I paid for one, received one and RETURNED ONE, therefore, I should receive my refund, especially because it was within their 30 day guarantee. Because Melissa recommended making a report, I will be making several one here, then BBB, FTC, YELP, pissed consumer and anywhere else that I can make people aware of their horrible customer service and treatment of their customers.
This report was posted on Ripoff Report on 07/01/2021 07:01 PM and is a permanent record located here: https://www.ripoffreport.com/report/michael-todd-beauty/port-saint-lucie-florida-1509604. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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