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Report: #1511514

Complaint Review: Micro Technology Unlimited - University Place WA

  • Submitted:
  • Updated:
  • Reported By: Jeffery — University Place WA United States
  • Author Confirmed What's this?
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  • Micro Technology Unlimited 4905 96th Ave W University Place, WA United States

Micro Technology Unlimited MTU.com Refused to provide tech support for karaoke program University Place WA

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I use MTU "Hoster" for my karaoke system. It allows installation on one computer per license. No problem there. I would even buy the upgrades, whenever they came out. I wanted to replace the laptop I had the program installed on.  Still no problem.

The first laptop had a buzz when connected to a powered speaker, so I sent it back. I had to uninstall the program before sending it back, as the program sends data to MTU to identify the computer it's installed on. No problem.

The second computer developed bootup problems. I thought I had the problem fixed, so I continued to use it. During auto update one night, the problem happened again. As much as I tried, I could not get the computer to boot up, so I could uninstall the program and save my registration for the program to be installed on a third laptop. I have since returned the second computer, but my registration is locked in a computer that won't boot up.

I have used the mtu.com tech support request form (tickets 56678 & 59997), to get them to reset my registration. I have called them and left a message, texted their number, even bought a subscription to increase the number of update downloads. Still, no reponse. I have asked my CC to reverse the recent charges for that.

All I want is to be able install my program on a working computer. A look at the MTU facebook page shows numerous complaints about no action on the requests either.

This report was posted on Ripoff Report on 08/31/2021 07:32 PM and is a permanent record located here: https://www.ripoffreport.com/report/micro-technology-unlimited/university-place-wa-mtudotcom-1511514. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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