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Report: #1520324

Complaint Review: Midwest loans - Hancock Michigan

  • Submitted:
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  • Reported By: B — Monmouth OR United States
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  • Midwest loans 400 Quincy Street, 6th floor Hancock, Michigan United States

Midwest loans Refuses to acknowledge Lost check and reissue Hancock Michigan

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I recently paid off my loan in full after 6 years of condo ownership. Working with the company has been great. I believe I mistakenly paid late once during the period of my loan. The call center employees are very professional.

In the last few weeks, I have been wishing resolution for my loan closure and my escrow refund check. On july 20, you mailed my closing letter in full with the letter saying any applicable refund check would mail under separate cover. The next day, the 21st, the check was mailed. On July 30, I got the closing letter in my locked mailbox.

It is common sense that two mailings a day apart would be received one day apart. It is now august 6, a week after the first mailing. Your call center has told me several times that the check was mailed. No one can explain why the check has not shown up. I asked for them to cancel the check and they refuse to do it until 3 weeks after the mailing.

I also was not told about their wire transfer option. Additionally, they refuse to waive the wire transfer fee if I cancel the check. It is 2022, and they don’t have direct deposit as an option. 

I wouldn’t trust this company to do the right or ethical thing. As soon as your business is done with them, the assistance stops there and the blame is on everyone else but them.

This report was posted on Ripoff Report on 08/06/2022 09:48 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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