Audi Dominion - sold me a vehicle having a known, ongoing oil consumption defect. San Antonio Texas

I am writing this in complete frustration after over two years of dealing with an unresolved, serious oil consumption defect in my 2020 Audi a problem that started almost immediately after purchasing the vehicle from Audi Dominion in San Antonio, TX, and which continues to this day without a permanent solution.

From the very beginning, I noticed my vehicle was burning excessive amounts of oil.
I reported it to Audi Dominion and was reassured it was "normal," but repeated low-oil warnings, the constant need for oil top-offs every few weeks, and the eventual discovery of major engine issues proved otherwise.

Since April 2022, I have:

• Completed FOUR oil consumption tests, all confirming that my vehicle was losing oil at abnormal rates.

• Endured multiple diagnostics and engine-related service appointments.

• Had major internal engine components replaced, all to no avail.

• Lost countless hours of my time sitting in service departments and scrambling for alternative transportation.

To make matters worse, each visit to the dealership resulted in more delays, poor communication, and temporary “band-aid” repairs rather than a real fix.
Audi Dominion kept the vehicle for extended periods, including the most egregious instance where they had it in their possession for over two and a half months only for me to receive it back, drive it for less than three weeks, and have it break down yet again with the same oil consumption issue on April 25, 2025.

This vehicle has become completely unreliable, leaving me questioning my safety and the integrity of the vehicle on a daily basis.

Further adding insult to injury, the Carfax report for my Audi reveals that the previous owner had multiple oil pan replacements performed within the first year clear signs that this vehicle had pre-existing oil consumption problems well before I took ownership. It is now painfully clear that I was sold a defective vehicle with a known history of oil-related issues.

In an effort to resolve this amicably, I reached out to Audi of America requesting a buyback at only the amount of my remaining loan balance.
Despite my efforts, including submitting the request while still within the qualifying mileage and statutory limits, Audi of America denied my buyback requests not once, but twice, showing a complete disregard for the circumstances and my loyalty to the Audi brand.

It’s important to note:

• I have owned five Audis prior to this experience.

• I have always been an advocate and supporter of Audi vehicles and their engineering.

• I have approached this entire ordeal with grace, patience, and professionalism — extending courtesy to both Audi Dominion and Audi of America far beyond what most consumers would be expected to endure.

However, my kindness has been met with indifference, disrespect, and negligence.

Worse yet, the service department at Audi Dominion  particularly under the management of Modja, the Service Drive Manager  has displayed lackluster communication, poor customer service, and delays in addressing critical service needs.
During a recent situation involving the scheduling of a loaner vehicle (a basic courtesy when repairs would take weeks or months), I was given the complete runaround, ignored, and delayed. It was only after my father intervened and demanded action that any progress was made — an unacceptable reality for any customer, let alone one experiencing a prolonged mechanical nightmare.

The truth is simple:
Audi Dominion and Audi of America have demonstrated that once they have your money, your concerns are secondary. Their promises of quality, luxury, and customer care crumble when confronted with real issues affecting their vehicles.

I am deeply disappointed that a brand I once held in such high regard has fallen so short  not only in the reliability of their product but in their complete mishandling of loyal customers facing genuine hardships.

I urge anyone considering an Audi  especially from Audi Dominion  to think long and hard before investing in a brand that refuses to stand behind their product when it matters most.

No customer should ever have to go through what I’ve endured.