The Monroe Apartments - 3 Weeks of AC Failure False Repairs Retaliation Austin Texas

This is a public documentation of what happened during my residency at The Monroe Apartments in Austin, Texas — managed by Fortis Property Management.

For three weeks, I lived in the unit without a functioning AC system. Management sent multiple emails claiming repairs had been completed — but no one ever entered the unit. I have full digital proof using:

• Smart lock logs (SimpliSafe) confirming no maintenance entry

• Thermostat photos showing unsafe temperatures for 10+ days

• Voicemail from the property manager confirming the issue was still unresolved

• Email chains with false service updates

After verifying the fraud and submitting formal complaints to HUD, TDHCA, the Texas Attorney General, and the Texas Department of Insurance, I followed up via email with management — citing:

• Their pattern of deception

• Legal filing status

• Potential class action escalation

• Safety violations

• Proof that no repairs had occurred

After giving notice and emails throughout today including latest that they are no longer allowed into the unit and that I am contacting other residents with the same problems, I was retaliated against. Exactly 9 minutes after this final email, I received a cease-and-desist email from Fortis VP Kristina Davis.

This was not a response. It was retaliation.

In addition to the AC issue, I was told by staff to file a renters insurance claim for damages related to their own repair failure — a move I reported to the Texas Department of Insurance as potential insurance misrepresentation.

I have now filed a lawsuit. My claims include:

• Retaliation under Texas Property Code § 92.331

• Failure to repair and habitability breach (§ 92.056)

• Negligence

• Emotional and financial damages

• Ongoing agency filings across four departments

This property is still leasing units while pretending this didn’t happen. If you are reading this, be aware:

The moment you assert your legal rights here, Fortis may turn against you.

Everything I’ve shared is documented, time-stamped, and submitted to the appropriate legal bodies. I will expand public documentation as needed.

Do not rent here unless you're prepared to fight back.