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Report: #1514382

Complaint Review: Monster Reservations Group - Myrtle Beach South Carolina

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  • Reported By: Sonia — Altoona Florida United States
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  • Monster Reservations Group Myrtle Beach, South Carolina United States

Monster Reservations Group Made me pay $400 for a vacation that was supposed to be free. Myrtle Beach South Carolina

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Worst vacation ever! My husband and I made a reservation in Orlando with Monster. The deal was that we would get 4 nights at a resort if we attended a presentation.

As soon as we walked into the room, we almost left. It was stark and uninviting. The bed was meant for midgets. The TV didn't work even though we called the desk several times to fix it. The toilet plugged up, but that must have been expected since there was a plunger next to it. There was almost no one else at the resort, which was kind of creepy.

But the most notable thing was the screaming, which thankfully stopped at midnight. The resort was next to an amusement park in a rather seedy part of Kissimmee, FL. But we stuck it out because if we did not show up to the presentation the last day, we would be charged $100/day for the room we stayed in.

We arrived at the presentation location to a place that was so crowded and loud we could hardly hear anyone talking. However, we did not have all the proper documents of identification we needed in order to receive the presentation, which entitled us to the "free" vacation. My husband had lost his wallet which, of course, contained his identification. I had mine. They would not let us in because of that.

We talked to Monster Reservations on the phone hoping they would vouch for us in spite of the lost identification. We were turned away and later charged $400 on our credit card. I called to see if we could just attend a presentation at a nearby location so we wouldn't have to pay the $400. We were turned down and told we had to pay because we knew the rules before we went and there was no excuse. I asked to speak to a manager, but was told I could not because rules are rules and there are no exceptions. I told her to cancel my Monster membership and never contact us again. But, of course, they want us again. Unless they correct this stupidity to us, we will continue to make bad reviews on every venue we can.

This report was posted on Ripoff Report on 12/12/2021 11:53 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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