Complaint Review: Montefortuna Cigars -
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- Author Confirmed
- Montefortuna Cigars Unit 1202 Delta House; 3 On Yiu Street Hong Kong
- Phone:
- Web: montefortunacigars.com
- Category: Cigars
Montefortuna Cigars Cigars were stale
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Placed an online order on 8/15. Of course, they charge my credit card within 24 hours.
RED FLAG#1
They didn't ship it for a week.
Details: Ordered a box of Montecristos and 3 packs of 5 Jose L. Piedra cigars. When the order arrived, I opened the packs of the Piedras and they were hard and stale. Have been ordering for 25 years and have had shipment delays for up to a month. Never have I received product so stale.
They suggested I put them in my humidor and wait. I ordered these because I know these two brands are usually smokable immediately. I wanted a credit on my account for the stale cigars and they would only give me 25% of what I paid in store credit.
Then they suggested I return them. Well, the cardboard packs were no good so I offered to send them back in the Montecristo box to protect them. I requested that they issue a call tag or send postage. They refused. Should have known better because...
RED FLAG#2
It's a Chinese company. This is what they excel in; screwing over their customers. So, If you like your cigars hard and stale, Montefortuna is the place for you.
This report was posted on Ripoff Report on 09/07/2022 12:24 PM and is a permanent record located here: https://www.ripoffreport.com/report/montefortuna-cigars/stale-1521030. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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