Report: #1500550

Complaint Review: Mopar Jeep Chrysler Dodge - MI Auburn Hills

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  • Updated:
  • Reported By: waynefamilylv — LAS VEGAS NV United States
  • Author Confirmed What's this?
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  • Mopar Jeep Chrysler Dodge PO Box 21-8004 MI, Auburn Hills United States

Mopar Jeep Chrysler Dodge FCA US LLC RAM SRT Cancelled Warrantee without cause and will not return calls MI Auburn Hills

*Consumer Comment:

Why would you put an inspection sticker on your vehicle from years ago if you weren't a taxi driver?

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We bought a new Jeep in 2012, and paid a small fortune for a lifetime factory warranty. It's been great until now. They no longer offer that warranty, but they were honoring it, backing their product. We tend to keep our cars a long time. We still have our 2001 Ford Excursion, we bought new as well. So, a problem arose and they had to get parts that were nowhere in stock, so we waited a couple of months. Finally got the call, took it in, and was advised Mopar was sending an inspector to verify the problem.

I got a call from the dealer advising the claim was denied because the vehicle is used as a taxi! What the inspector saw was an inspection sticker from the taxi authority from years prior when I contemplated driving for Uber... I never did. Ihave a letter from them stating I've never driven for them. But, they canceled the warrantee in a letter saying I used it for commercial use... no call back number, no course of action, no disputing, just case closed, warranty canceled! I've been calling weekly, the dealer, the service, the customer service, the Mopar warranty support.

Every contact tells me I must deal with Mopar direct. Even those that sell the warrantees don't have a different number to call. So Mopar direct, due to Covid, has remote "employees" answering from home, with babies crying and dogs barking, and no way to transfer calls to supervisors or mangers, they can only put in a call back request, and "allow 24-48 hours"... I've literally done that 10 TIMES, No callbacks, at all!

I'm not letting it go away! I plan on investing as much time in putting this out there, letting everyone know how wrong they are, as I've wasted on hold and waiting on call backs...

I know better on aftermarket warrantees, but we really believed if it was a factory warranty, bought at the time of purchase, it would be fair and ethical treatment... wrong!

This report was posted on Ripoff Report on 10/04/2020 11:36 AM and is a permanent record located here: https://www.ripoffreport.com/report/mopar/mi-auburn-hills-jeep-chrysler-1500550. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Why would you put an inspection sticker on your vehicle from years ago if you weren't a taxi driver?

AUTHOR: FloridaNative - (United States)

POSTED: Monday, October 05, 2020

I'm a consumer reading your report not a person affliated with the warranty company. I don't even like warranty companies generally because they promise more than they deliver.  In your specific case, however, I have to wonder why you would keep an inspection sticker from the taxi authority on your vehicle if you weren't a taxi driver? It's very weird. Commercial use of a vehicle is harder on the vehicle than just normal consumer type driving. From your complaint it is apparent that you didn't know that the warranty company would send someone out to inspect the vehicle so you didn't remove the taxi inspection sticker from "years ago". 

It doesn't pass any logical reasoning that you have that taxi inspection sticker and yet have never used your vehicle as a taxi. No wonder the warranty company denied your claim. How much have they covered for you under warranty when you have actually been using the vehicle commercially when the warranty (probably) prohibits commercial use?

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