Mr Christmas Frosted Carousel - Poor Quality Product that is Failing in only 3 Years. Menphis Tennessee

I remember a time when products, such as Music Boxes and Carousels were made in the USA using quality American Made parts.  At one time, Mr. Christmas made decent musical products, but in the past couple of decades their quality has slipped into the bottom of the barrel.  The musical products are make of cheap Chinese plastic parts that fail - even if one - like myself,- has taken great care of the product.

I made the mistake of ordering a MR. CHRISTMAS FROSTED CAROUSEL from QVC shopping channel several years ago.  I kept it very well sitting on a bookcase.  No one ever touched it by myself.  When I did not need it in use, I stored it properly in the original shipping box with styrofoame packing in my house.

In,2023 I took it out and the bottom lights were not working at all.  Then, I took it out for Christmas year, 2024, and now THERE ARE 3 MORE PROBLEMS WITH IT.

The top lights on the carousel are flickering.  Nothing wrong with my own electricity in the house.

The Switch that is supposed to transfer from Everyday Music to Christmas tunes, now only plays Christmas tunes from both sides of the switch.  No more Everyday tunes.

The Music now sounds tinny and junky.

I TELL YOU, AN ITEM, THAT IS WELL CARED FOR, SHOULD NOT BE FAILING ALL ON ITS OWN.

I HAVE NOT USED IT MUCH.

WHY IS THIS FROSTED CAROUSEL FAILING YOU ASK?

THAT IS BECAUSE THE QUALITY OF THE PRODUCT IS INFERIOR AND MADE TO LAST MAYBE 3 YEARS, THEN IT TOTALLY FAILS.

I have tried twice to contact Mr. Christmas, by e-mail, because no one answers their phone.  I asked for help in fixing it, but I just get a stupid e-mail reply with no ones name in particular,

THEIR RESPONSE WAS HOW "SORRY" THEY WERE THAT I WAS HAVING THIS TROUBLE.  THEY HAVE NO PARTS AND CANNOT HELP.  THEY LINKED ME TO 2 EXPENSIVE COMPANIES THAT DO REPAIR, NO WHERE NEAR ME.  

I found out that I would have to ship the carousel, pay for shipping both ways and quoted a high price just to look at it.

I wrote back to Mr. Christmas and they do not care about my problem nor why the carousel is failing.

By the way, I have read other, similar, negative reviews and complaints on Mr. Christmas products online.  So I guess the company knows their products are not lasting, but does not care.

FOLKS, NOTHING SHOULD HAPPEN TO A PRODUCT THAT IS WELL TAKEN CARE OF AND ONLY SITS ON A CLEAN WOOD SHELVING UNIT THAT IS PROTECTED WITH A GLASS DOOR!!!

THE ONLY REASON WHY IT IS FAILING, IS BECAUSE OF THE CHEAP PLASTIC PARTS FROM CHINA THAT FAIL, ALL ON THEIR OWN!  This is not right.

Mr. Christmas still sells these carousels and other products.  The prices are now very expensive, and I bet they still use the same cheap parts. 

I guess their goal is NOT customer satisfaction and a long lasting product - but to get as much money as they can.  Then after the product breaks down - in 3 years or so, they feel people will just buy another one. Then the company can make an even greater profit.

I paid good money and this should not have happened.

NOW, THE CAROUSEL IS GOING TO GO IN MY GARAGE SALE THIS SUMMER, 2025 AND I WOULD BE LUCKY TO GET $10 FOR IT, WHEN I PAID WELL OVER $100.

Here is my advise:, GO TO AN ANTIQUE MALL AND BUY AN OLDER, USED MUSIC BOX OR CAROUSEL - ONE THAT WAS MADE IN THE USA, AND YOU WILL FIND, IT STILL WORKS GOOD.

THIS IS WHY PEOPLE LOVE TO BUY ANTIQUES AND NOT THE JUNK THAT IS MADE NOW.

As for Mr. Christmas - the company, You can respond, but only to offer me a new carousel replacement.

PLEASE SPARE ME YOUR CUSTOMARY EXCUSE FOR A REPLY OF HOW YOU VALUE CUSTOMERS AND THEIR STATISFACTION.

MY OWN EXPERIENCE CLEARLY SHOWS THAT YOU DO NOT!

Signed,

Does anyone out there want to buy a Frosted Mr. Christmas Carousel.?  Yes, the horses and animals still go around, and Christmas Tunes still play - FOR NOW!