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Report: #1510900

Complaint Review: MyPhoneSupport - New York NY

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  • Reported By: Holly — United States
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  • MyPhoneSupport o 210 W. 29th Street 7th Floor New York, NY United States

MyPhoneSupport ConsumerSoft SCAM - BILLING ISSUE New York NY

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They claimed they were affiliated with Microsoft and said they could do a one time computer repair at 3:43pm on 01/07/2017 for $149.95.

 I paid for the one time fix for my computer – they claimed to have completed the repair but i had to call back the next day and explained that they had not completed the repair.  the repair was eventually completed on the second attempt after another $50.00 (no receipt for that charge-no idea what that charge is for).

To my knowledge we were done – case closed. I had no idea they lied and that they were not affiliated with microsoft. I have no idea who owns them now or who they are affiliated with. My technician in january 2017 for the one time fix was located in india. I do not review my bank statements for small charges but noticed the charge on august 6, 2021. I thought it was microsoft or something as i use microsoft outlook software.

Had i known it was the company who did my fix and misrepresented themselves as being affiliated with microsoft in 2017 and they were billing me for all these years fraudulantly i would have stopped it immediately. It never occurred to me that anyone would start charging me monthly one year after the work was completed and do this for years for a one time fix – which we have in writing from them!

I called my phone support on august 6th, and 9th and spoke with them and asked who they were and why the charge. Customer service said it was a monthly charge that started in january 2018 and it was an error and they would rectify the situation. I asked how they could start a monthly charge for a one time fix one year after they completed the one time fix.

In march 2018 they changed the name of the monthly charge to safecart. In july 2018 they changed the name of the monthly charge back to my phone support. Obviously they were trying to hide what they were doing by switching names back and forth and waiting one year to start charging me monthly.

Very odd behavior for a company unless you are trying to pad your books during a possible sale to make your client list look larger to a new prespective buyer….intersting…that is exactly what happened – a coincidence i am sure!

i asked to speak to a supervisor on august 6th – no luck. I was told they did not work after 5pm on friday and to call back monday-friday between 8am-5pm. I called back on monday august 9th and asked to speak to a supervisor. Customer service said no – i could give her the information and a supervisor would contact me.

I waited a week and no one contacted me. I finally realized that no one would ever call me back.

I checked on numerous consumer websites and i repeatedly saw similar complaints about misrepresenting themselves as being affiliated with Microsoft and billing past the one time charge:

Not being able to get through to anyone in management

Monthly billing for years when I agreed only to a one time fix – in writing from them

Customer service department complaints

Wait times on hold for 20=30 minutes

No real answers or justification for billing with no approval from me

I am requesting a refund for unauthorized monthly billing starting in january 2018 (one year after a one time fix) thru august 2021.

How hard can it be to refund my money when i only paid for a one time fix and the email that states a one time fix and the email came from my phone support?

Obviously no one could keep track of the name changing and imagine that a company would start charging a monthly fee for one project that happened 12 months before.

This report was posted on Ripoff Report on 08/11/2021 06:55 PM and is a permanent record located here: https://www.ripoffreport.com/report/myphonesupport/new-york-ny-consumersoft-scam-1510900. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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