National American Auto Care NAAC Scam us and the customer MCKINNEY TEXAS

We started to sell warranties for a company, North American Auto Care, because of a representative that I knew pretty good named Rob Newfield. I sold a bumper-to-bumper warranty to a client on a Hyundai Genisis. After the purchase, the customer had an issue with the motor. After getting it to the dealership, Rob starts calling us and preparing us for the fact that because the replacement was #13,000, they wouldn’t be taking care of their responsibilities.

What was happening was that he was trying to find any reason to deny the claim instead of taking the responsibility. At first, they were going to deny it because we washed the motor and said that was the issue because there was water in the motor, that turned out not to be the issue, then it was because he drove it to the dealer rather than tow it. It was figured out that it was an issue with the turbo, which is covered in the warranty as well.  

Rob told us that they would cover some of it, the customer could pay some and we pay the rest, however, that isn’t the agreement that we made with the customer, we assured the customer that they would be covered, so we told the warranty company that we would cover it all ourselves, we would cancel the useless warranty and use that money to help pay for the repair and not get the young soldier, that bought the car, into the soap opera that they were scripting. They agreed. We canceled the warranty, gave the customer a car to drive and paid for the new motor to be put in the car ourselves.  

When we received the refund check from the warranty company, they had the nerve to charge us for processing the claim and for cancellation. We expected a full refund, especially after the sorry way they had handled everything. I guess that they don’t care about anyone except what they can gain out of business and no concern for the dealers or the customers.  This is BY FAR the worst experience that I have ever had with a warranty company. I contacted Rob and asked him to kindly refund us the rest of the $209.99 that was owed to us and was told basically to get lost, I also asked him if it would be worth the trouble of a BBB report or a Rip Off Report and he seemed not to care.