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Report: #1491411

Complaint Review: National Railroad Passenger Corp - Amtrak -

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  • Updated:
  • Reported By: Speak up! — United States
  • National Railroad Passenger Corp - Amtrak United States

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Workplace Bullying and Harassment from Amtrak Managers and Supervisors.

Defined: Workplace bullying refers to repeated, unreasonable actions of individuals (or a group) directed towards an employee (or a group of employees), which is intended to manipulate, intimidate and creates a risk to the health and safety of the employee(s). 

We all have memories of the grade school and high school bullies we’d like to leave behind and hopefully never come across again. Sadly at times, the bullying doesn’t end after graduation from grade school or high school, it often enters the workplace. In my case it carried over to the workplace, my workplace, Amtrak.

Never before have I worked for a company where its managers and supervisors put so much emphasis on disciplining  its employees to an unreasonable extreme. Workplace bullying at Amtrak is frighteningly common daily and takes an enormous toll on our fellow coworkers. We have transitioned from serving the public to covering our (CYA’s) and defensive work practices, just to protect our jobs.

One of the main differences between schoolyard bullying and Amtrak bullying is that it tends to be less physically harmful, physically and more psychological and verbal in nature. People speak up about schoolyard bullying, sadly no one speaks up about it at Amtrak out of fear of intimidation, harassment, retaliation and even being fired. Employees are forbidden by managers and supervisors to discuss Amtrak outside of Amtrak and we are warned daily on this. I have seen my fellow coworkers disciplined, demoted and even fired for speaking up.

The reality is Mr. Anderson, though he has a lot on his plate is just as responsible as the bullying manager(s) Bullying by managers and supervisors cannot happen without approval from someone above them. The biggest problem with this at Amtrak is usually that someone higher up likes them, or some other nonsensical reason and the torch of abuse is handed down from one manager/supervisor to the next. This constant abuse from managers and supervisors is also associated with negative work-related responses, reduced commitment to work, feel dissatisfied with our jobs, fear in dealing with customers, unnecessary stress at work and at home, our relationships, insecurity, and even going out on disability. Most of us here have witnessed ssome/all of this and more.

Here are a few examples of bullying tactics that go on daily.

Deceit 

Intimidation. 

Ignoring. 

Isolation/exclusion 

Rationalization

Retaliation

Minimization 

Diversion

Employee manipulation

Dodging issues

Shame and guilt

Undermining 

Pitting employees against each other 

Removal of responsibility

Demoting and Disqualifying

Impossible or changing expectations 

Constant changes and inconsistency 

Withholding documents, information

Harassment complaints brushed under the carpet

Criticism

Gaslighting & Ghost lighting

Projection of blame

Taking credit

Creating a feeling of uselessness

Write ups

Spreading false information on employees

Criticizing a person persistently or constantly

Belittling a person's opinions

Unwarranted (or undeserved) punishment

Blocking applications for training or promotion.

Tampering with a person's personal belongings.

How they cover themselves from the above acts. If you are not favored by certain managers you are written up constantly, disciplined and profiled as a bad employee, tormented and targeted, demoted/disqualified and everything they ever wrote you up on, tossed in front of you and possibly terminated from the company.

You go to a in house Amtrak hearing with the manager that does not like you as the charging officer, witnesses that are instructed on what to say against you and an arbitrator that is employed by the company, who will most likely rule in the managers favor. A few months later your case is presented to Labor Relations who once again will rule in the managers favor. All systematically put in place to lead to your termination from the company.

Sadly, there is no law against bullying in the workplace by managers. But, fortunately in the absence of federal legislation prohibiting generic manager bullying, several states are considering legislation that would provide bullied employees with a claim for damages if they can prove that they suffered mental or physical harm as a result of the bullying. A number of states have introduced workplace anti-bullying bills in recent years. 

I encourage my fellow coworkers to stand up to the bullies and do not handle it internally and take it outside the company. The same manager(s) that are in fact responsible for the act of bullying will make sure it falls on deaf ears when handled internally. This has been my experience on a number of occasions as well as the experience of many others throughout the years. I encourage you to take it outside Amtrak to the following websitess - www.workplacebullying.orgwww.eeoc.gov, or other similar sites (Please research). 

I believe that building employees' strengths is a far more effective approach to improving performance than trying to improve weaknesses. When employees know and use their strengths, they are more engaged, perform better, and are less likely to leave the company, voluntarily or otherwise.

I am not the only one that feels this way, just click on the link below.

https://www.indeed.com/cmp/Amtrak/reviews?sort=rating_asc

Sincerely,

Speak up!

 

 

This report was posted on Ripoff Report on 02/07/2020 01:22 PM and is a permanent record located here: https://www.ripoffreport.com/report/national-railroad-passenger/workplace-bullying-harassment-1491411. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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10Consumer
0Employee/Owner

#10 UPDATE Employee

NYC OBS - It is often said that people do not leave bad jobs – They leave bad managers!

AUTHOR: Anonymous - (United States)

POSTED: Thursday, January 21, 2021

NYC OBS - It is often said that people do not leave bad jobs – they leave bad managers.

New York City OBS managers and supervisors are a prime example of "Horrible Management".

Below is just a typical day in the life of a NYC OBS Manager

  • Setting employees up to fail
  • Picking favorites among the office and hiring family, friends.
  • Making false promises
  • Ignoring feedback or questions
  • Not standing up for employees
  • Acting incompetent
  • Not stepping in to offer assistance when help is needed
  • Abusing in any way, including gossiping, yelling, swearing, name-calling, belittling, using aggressive body language and other rude behaviors that could lead to a toxic work environment
  • Not looking to improve their own management skill/styles
  • Discipline happy
  • They don't care about their employees' career development
  • They make no effort into team building
  • Toxic behavior
  • Sometimes almost criminal behavior

In my time there I've witnessed so much, good, bad and ugly. Many good hard working employees thrown to the side, written up for no reason, careers destroyed, dreams crushed all because one or more managers just had it out for them.

My niece graduated from college a few months ago with a degree in hospitality and asked me what I thought if she applied for a position at Amtrak. I told her, if she's looking for security, piece of mind and a balanced life for her and her family down the road, stay far... far... away from Amtrak.

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#9 UPDATE Employee

That’s our girl

AUTHOR: G. - (United States)

POSTED: Tuesday, October 13, 2020

 That’s our girl. She may be evil, but let me tell you, she will protect her friends that protect her. So watch out what you say about her. Who’s passing this list out to get rid of her.

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#8 UPDATE EX-employee responds

Just say her name already - Janyce Rogers

AUTHOR: Willie - (United States)

POSTED: Sunday, October 04, 2020

Just say her name already, why beat around the bush - Janyce Rogers is a horrible excuse for a manager. Responsible for derailing the careers and destroyoing the lives of many of our coworkers, except for her inner circle, (they are safe). Her own boss doesn't trust her and was trying to get rid of her. 

Amtrak is not bad, its some of the managers and supervisors that make it bad. Why they constantly protect this woman, we have no idea. Hopefully upper management will see just how much of a dirty player she is and nip in in the but.

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#7 UPDATE Employee

AJR, aka Joan Crawford - Thanks for sharing the link, passing it on.

AUTHOR: MS - (United States)

POSTED: Monday, September 21, 2020

AJR, aka Joan Crawford in NY. Perhaps the most evil of all managers at Amtrak. Wonder how she wakes up each and every morning and faces herself in the mirror knowing how destructive and dispicable of a human being she is. An absolute monster and most of us can't stand the site of her and avoid her at all costs. Even her own boss was reaching out to a number of employees trying to find dirt on her, thats how horrible of a person she is. We all wanted to say something but live in fear that AJR would retaliate big time which she is known to do. She surrounds herself with people that kiss up to her out of fear and it would get back to her. It will be a much better Amtrak when they finally catch up to her.

You all need the vent - Spill it!

 

 

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#6 UPDATE Employee

The absolute worst manager at Amtrak (AJR)?

AUTHOR: Acela - (United States)

POSTED: Wednesday, September 09, 2020

The qualities of a bad Amtrak manager. AKA - AJR

Narcissist. Me. Me. Me. Terrible bosses are endlessly self-centered. Everything is about them and not the people they manage or what is going on in their employees’ personal lives. It is never about the team, but rather all about how good they look. Conversely, great bosses lead with integrity, honesty, care, and authenticity.

Nepotism. To a form of unfair workplace procedure, when family members or friends of the boss or manager are hired not purely for their skills, experience or knowledge.

Bully. Bullies manage through fear mongering and intimidation. Often a “screamer” as well, these people do not give guidance; they bully. They also create a culture of distrust, nervousness, and fear. Under their thumb, employees are worried about losing their jobs. Office politics begin to dominate employee performance. This bullying often includes lying about people behind their backs and leading active campaigns to turn friends into workplace enemies.

Unapologetic. Great managers are quick to realize their missteps or mistakes and offer an apology. Bad bosses never realize their egregious behavior and certainly never atone or apologize for it.

Suck Up. How many times have you heard the term kiss a*s in your workplace? Bad bosses are notorious for spending little time with the people they manage. Instead, they spend their time sucking up to their boss and only trying to look good in their boss’s eyes.

Poor Communicator. Not giving clear instructions is a prominent trait among bad bosses. They frequently guard information and treat it as power. In addition, they often contradict themselves or give conflicting instructions. Their direct reports spend an inordinate amount of time trying to decode or interpret what limited communication is offered.

Terrible Listener. Bad bosses don’t listen, which goes hand in hand with being bad communicators. Worse, they do not even care to listen. Whatever you say, bad bosses hear what they want to hear. In addition, they interrupt constantly, and they are never fully present during interactions with employees.

Always Right. These bosses have a compulsive need to be right and consistently point out how others are wrong. They can never admit a mistake and say, “I am sorry.”

Unavailable. Bad managers are rarely available. They are MIA when needed most, especially in times of crisis, when critical decisions need to be made, or in employee situations that require sensitivity.

Never Praise or Encourage. Quick to criticize and slow to praise: Too many employees of bad bosses report that their managers have not thanked them in years. Given that recognition is the most effective driver of engagement, this is one of the most egregious traits of a bad boss.

Blamer. Lacking any personal accountability, these bosses blame everyone else when something goes wrong. They often break the rules or office policies to shift blame onto others. This type of boss leaves direct reports high and dry when it matters most.

Unrealistic and Demanding. Bad bosses set goals that are both unrealistic and unattainable, often doing so because of trait 5 (suck up). When these goals are not met, they blame their employees for not achieving them, labeling the employees weak, lazy, or poor performers.

Indecisive. Bad bosses live in fear of themselves, which often leads to decision paralysis. This indecision stems from a boss’s fear of making a mistake or simply not having enough basic business intelligence to make the decision.

Micromanager. Whatever work you are performing, the micromanager is always looking over your shoulder and second guessing every decision you make. This can be especially frustrating when combined with trait 13 (unable to make a decision). Highly controlling, micromanagers demand every last bit of information and squelch any opportunity for innovation or creativity. You are to execute orders and report back. Command and control.

Tolerant of Mediocrity and Relishes the Suck Ups. These bosses care more about whether employees kiss a*s than how they perform. They are tolerant of employees who do average or subpar work as long as they suck up and try to make the bad boss look good. Even if it is glaringly apparent that a poor performer must go, that person can remain in the position because of the ability to suck up.

Manipulative. Bad bosses are notorious for scheming and manipulating others, either for their own agenda or just for fun. It’s almost like a game to them, and they toy with people as though they are puppets. Sadly, this manipulation results in hurt feelings and an untold amount of wasted energy.

Vindictive. Heaven forbid you should ever cross, disagree with, or publicly debate an issue with the bad boss ro complain about one of her friends. Questioning this type of boss makes her feel threatened, and likely to go after you to make you feel the same way. Even if your motive for questioning your boss was well intentioned, when you’re dealing with a vindictive leader, it is sometimes best (or at least easier) to bite your tongue to protect yourself and your job.

Inconsiderate and Shaming. Bad bosses are frequently rude and inconsiderate, fond of shaming their employees or anyone under them. They use meetings as a forum to belittle or publicly humiliate employees except the SUCK UPS. Some of these behaviors are spawned by their own insecurities and fears; many bosses feel better about themselves when ridiculing others.

I worked under this one person for years, (AJR)

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#5 UPDATE Employee

I've worked both labor and management and hated it!

AUTHOR: NOT - (United States)

POSTED: Tuesday, June 23, 2020

I am no longer employed by Amtrak (Thank God). While I was there I witnessed the worst in people, not from employees but rather from managemnt. I have seen good hard working employees written up for things they did not do, with no evidence or proof fired. Go infront of an arbitrator at a Amtrak hearing and found guilty anyway with our any evidence. A manager once told me: "We have it covered all the way up." She actually laughed about it with other managers, not realizing how many lives she destroyed. Way to much power some people have.

Way to many innocent people, their lives destroyed, all because a manager or two had it out for them.

New York is the absolute worst and should all be investigated for what they do to people.

I look forward to the day employees actually fight back.

God Bless!

 

 

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#4 UPDATE Employee

Way to much time targeting innocent employees, Meanwhile…

AUTHOR: KC - (United States)

POSTED: Wednesday, April 01, 2020

Over the years that I've been at Amtrak, everyone sees how  wasteful  time Amtrak managers and supervisors spend going after innocent employees. Meanwhile,  some of the biggest thieves are in Amtrak management, ranging from supervisors to superintendents.  

Here is just a short list of some of the managers that were up to no good in recent times. Everyone knows who they are so no names need to be mentioned. 

An Amtrak superintendent who had thousands of dollars worth of gift cards in her in her bottom drawer, in her office. These cards were meant for employee perks, but instead was kept for herself and her select friends. She also would sell her line of clothing to the employees on company time. 

Another superintendent who was caught in the act of stealing vending machine money and pocketing it for herself. She was allowed to retire meanwhile her secretary was fired and arrested as well as escorted off of the property.

Another superintendent who’s close and personal friend was sexually harassing a fellow coworker, and brushed under the carpet, because he was a friend. They also had members of family hired and put on special assignment.

A Transportation manager admitted in a plea agreement that he steered work to his wife’s company. The Manager was also the business manager for his wife’s company and failed to disclose this relationship to Amtrak.

A train manager who spent a lot of time in a male peep store all on company time.

Another superintendent who was drunk on a train to Chicago and gave all of his friends rooms in the sleepers. Then the following morning, the train hit a tow truck. He disguised himself in a hoodie and Uber’d the rest of the way to Chicago in a rush to avoid anyone knowing he was on the train. This was all done in front of the crew and told not to say a word.

A service manager that used to send LSA’s to Canada just so they can get him Cuban cigars.

An upper mamagements wife who got a job as a sales person for a wine company, then amtrak happen to buy all of its wine from the same wine company.

A manager that was caught in a strip club getting lap dances from strippers while he was on company time. The employees were threatened with their jobs if they said anything. 

_

All this time managers spend going after innocent people. The very same people that bring employees up on charges are often over looked. This is just some of the stuff I and a few others have personally witnessed over the years, I am sure there are more stories.

 

 

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#3 UPDATE EX-employee responds

Very true article, thanks for sharing, spread the word.

AUTHOR: Anonymous - (United States)

POSTED: Friday, February 28, 2020

I am a victim of Amtrak’s constant harassment, bullying and abuse. I’ve been in Amtrak for a number of years and have seen so much of this abuse go on and even to me. Because one manager did not like me, she went out of her way to have me fired. Because she didn’t like me, I’ve lost my home, my car, my health and even my family.

I have no medical and have diabetes and other ailments. I have contacted the links in the original post and following through. Sadly Amtrak goes out of their way to make it look as though you are the bad guy and guilty of everything. I wonder how some of these managers sleep at night knowing their deliberate attempts to destroy the lives of some of their employees.

Today I waited online at the benefits office just to have $16 put on a food card. She and others should be ashamed of themselves. Suggestion, we should start naming names. Because this is so unfair what some of these managers are doing and upper management will protect them.

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#2 UPDATE Employee

Nailed it! The original post is so true.

AUTHOR: Stephanie - (United States)

POSTED: Wednesday, February 12, 2020

Over the course of a number of years I have seen so many coworkers written up for anything, brought to a bias Amtrak trial and lives and careers destroyed. Why? Because a certain manager simply does not like them. We deal with humiliation and threats on a daily basis. It happens all over America and YES, even at Amtrak. I have contacted the link in the original post and thans for sharing.

Great letter!

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#1 Consumer Comment

Or You Just Happen to be Incompetent

AUTHOR: Jim - (United States)

POSTED: Monday, February 10, 2020

I made the decision to re-sort your link to posts that were helpful to someone who might look for a job instead of sorting by lowest review - you see, the way you sorted the reviews is obviously misleading in an effort to justify your viewpoint.  Nobody sorts reviews to look for the crappy reviews - they sort to look for the helpful reviews.  By resorting to more helpful reviews, it avoids the reviews made by disgruntled employees whose contributions are not very helpful for an objective assessment.

Now, in addition to Indeed, I also checked glassdoor, which also does a better job of assessing the reality of working someplace than Indeed.  Here's the reality I found on both sites:

 

  • Reviewers enjoy the great pay and great benefits (union shop - no kidding)
  • Reviewers enjoy the people they work with
  • Reviewers don't think much of management (no kidding, really?)
  • Reviewers don't think much of the union (no kidding?)

Since you're talking about a union shop, you have much more of an opportunity to go to your shop foreman and complain about bullying, however much of the bullying you complain about has to do with following the safety rules on a train and there are a lot of rules.  If you run afoul of the rules, you are going to have a serious problem. 

If you have a problem with the discipline, then you may simply be incompetent and don't like being disciplined.  That would also be consistent with the misleading attempt you made to try and justify your point of view; that's what incompetent people might do to try and sway others.  That sort of thing really won't fly here.

The recourse you speak about when trying to handle this in a manner consistent with the Collective Bargaining Agreement actually favors the employee, not management.  I mean if you go before a disciplinary board in a venue favorable to the employee...and lose....then you are incompetent.  Appealing to Labor Relations (I believe you mean the National Labor Relations Board) which is comprised mostly of members also favorable to employees.  If you lose there....then again, you are an incompetent.

I believe that building employees' strengths is a far more effective approach to improving performance than trying to improve weaknesses.  This is a statement confirming your general incompetence.  A good manager will try and develop an employee so that their weaknesses are not weaknesses.  Otherwise the individual never develops as an employee and as someone who can be promoted later.  If an employee never develops and chooses not to improve weaknesses, then the employee should find another job.  This statement you typed is indicative of your own general incompetence, along with everything else you typed.

It's now time for you to go away....and no, I don't work for the employer....

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