Complaint Review: NATIONAL TREE COMPANY - Cranford NJ
- NATIONAL TREE COMPANY 2 Commerce Dr. Cranford, NJ United States
- Phone: (908) 709-4141
- Web: https://shop.nationaltree.com/
- Category: Christmas Tree Orders Online
NATIONAL TREE COMPANY Cancelled Christmas Tree order after several days. Cranford NJ
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My email to customer service -
Just wanted to share with you my disappointment regarding a recent order I placed with your company. I thought ordering the tree directly from your company would have ensured a quality item and service but sadly I was very displeased.
*** CHAIN OF EVENTS ***
On November 28 I placed my order through your website in which the money was withdrawn from my bank account.
Nov 30 an email was sent out from your company, a person named Chris, thanking me for my purchase. That same day I sent out an email asking when my order would be shipped out but there was no reply.
Sent out a 2nd email on December 01 and again, no reply.
December 03 an email was received from NTC stating my November 28 order was cancelled due to lack of stock.
*** END ***
I understand this is a busy time of year for your company but if there was a lack of stock, why was not I informed immediately or your website reflected this in real-time? In all honesty, I do not feel confident ordering anything from your company again.
This report was posted on Ripoff Report on 12/04/2023 10:34 AM and is a permanent record located here: https://www.ripoffreport.com/report/national-tree-company/cranford-nj-cancelled-order-1530028. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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