Complaint Review: National Truck Protection - Cranford New Jersey
National Truck Protection Premium 2000 I was robbed. Cranford New Jersey
I had a Volvo VNL with a D13 in it that I bought from Arrow Truck Sales. The salesman insisted that I buy an extended warranty from National Truck Protection (which is now part of Premium 2000). It was a 1 year warranty and the salesman told me it covered everything. A year passed and i never used the warranty.
I had paid about $6,000 for it. When the warranty was close to expiring, I was contacted by a sales lady at NTP and she told me that I could buy a renewal with the same coverage for half the price. I thought it would be a good investment, considering the mileage on my truck. About a month later, I couldn't get the engine to start.
I called NTP and was rudely instructed to take my truck to a dealer. I told the person on the phone that dealers are expensive and that they would take too long to look at my truck but the person kept cutting me off, telling me that if I want them to pay for the failure, then I need to take truck to dealer. I took the truck to the dealer.
The dealer told me that I needed injectors because they weren't sealing right. I and the dealer called NTP to let them know the failure. NTP denied the claim because they claimed that the injectors failed because the injector sleeves failed and that sleeves are not covered. The dealer insisted that the injectors were the failure and that the sleeves are a part of the injectors.
Then NTP said that the sleeves are considered a part of the cylinder head and that the cylinder head is not covered on this warranty renewal. So after paying $6,000 for a warranty and then $3000 more for a renewal, I was stuck with a $5,000 repair bill. And when I asked for a refund for my renewal, I was told by another lady that there are no refunds.
I felt so robbed and so disappointed in myself for allowing myself to be scammed. In all, I lost $14,000 because of this company.
This report was posted on Ripoff Report on 04/05/2019 07:01 AM and is a permanent record located here: https://www.ripoffreport.com/report/national-truck-protection/cranford-new-jersey-premium-i-1476575. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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