Complaint Review: NAWAS International Travel, Inc., Darien, CT - Darien Connecticut
NAWAS International Travel, Inc., Darien, CT AON Affinity Insurance, Garden City, NY Trip to Passion Play in Oberammergau, Germany 2020 postponed to 2022, will not refund all our monies paid in full. Darien Connecticut
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Trip to the above was postponed to 2022 due to coronavirus pandemic. They offered 2 Options on April 15, 2020, ie, Opt. 1, $2000 credit (non-refundable) on Passion Play 2022 Tour with remainder of monies refunded. They will hold the credit amount to 2022 and if for whatever reason we cannot tour then, we will lose it; Opt. 2, I can cancel if I don't wish to travel, however, refunds less $1150 will be returned.
On May 1, 2020, we received an email from Carol McGrath, NAWAS Tour Operator, adding (2) more options, ie, the 3rd Option which is now #1 states Travel on Rescheduled Tour in Fall of 2020-full credit given. Where are we going/what month, etc. (our country is still in lockdown=how could a statement as such be made (this credit offer is also non-refundable). Their 4th Option is their Option 3, shows a Full credit on any Nawas tour in 2021-if unable to travel in 2021, you will once again lose that money!
Neither of these 4 options are doable. Firstly, majority, if not all, going to this Passion Play are senior citizens and who can definitively make plans 2 years in advance. I signed up because this trip was a very meaningful/spiritual trip to me, going through a Catholic Church with a priest as Tour Leader and through this "christian" travel agency. They provided the insurance agency, Aon Affinity and strongly recommended that we purchase the Passenger Travel Protection Plan, which I did for $339 (which I have been told will not be refunded). My total amount paid in full was $4620 (thus far no refunds).
This report was posted on Ripoff Report on 05/03/2020 07:23 PM and is a permanent record located here: https://www.ripoffreport.com/report/nawas-international-travel-ct/conneicut-aon-affinity-garden-1494777. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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