Neat N Fresco Air Duct Cleaning Chris Frantantoni They accepted payment for a service they did not perform. Port Saint Lucie Florida

A technician and his wife came to our condo driving white pickup with no markings. The truck was big and looked new, they do not look like they are scraping by. Once inside, they inspected the a/c vents and then sat at our table to talk. They cleaned our air handler and dryer vent – ok, so they provided some service – and said they would have to come back in six weeks to perform a “mold treatment.” They gave me two phone numbers and the wife recommended I call her.

Foolishly I paid for all service at that time, by check to the technician himself.

When the time came to schedule the follow-up mold treatment, I had a difficult time contacting anyone. Eventually I contacted THE WIFE and several other people who claim they are with Neat N Fresco in some capacity, but they would not give any location information. Finally a person who claimed to be a business partner said company GPS tracking showed the tech spent 2 hours at my home, and that was enough time to perform all services. I told him I can’t explain the GPS tracking, but

(1) the tech did NOT perform the mold treatment and

(2) they told me to call back to schedule it. He also said it is NORMAL for technicians to take checks made out to themselves, and they pay the company a percentage of the fee collected.

Bottom line: we did NOT get what we paid for and have been unable to get any satisfaction from anyone. Everyone we talk to seems to lie to us.