Neosmart Technology Computer OS recovery program is a scam and they would not give me my refund.

I ordered the recovery disk program from Neosmart with the idea of a refund if the program did not work. I downloaded the programs as Neosmart advised and attempted to use on a computer running Windows8.  I followed the steps to recover to operation system, but my computer did nothing.  I contacted their Support dept by email and was told I was doing something wrong. I retried the download and running the recovery again, same issue. I sent another email to inquire about the refund and I was told I needed to work with their Support agent to resolve the issue.  

I replied as to who was I to contact and got no response to my email. After sending several emails of weeks, I finally gave up and got help from a legitamate company to get the computer running.  This is a complete scam and run-around to avoid with refunding your money.  Do not use this company or products, they only want your money.