Newdoggy.com Newdoggy Sold Sick Animal Refused to Honor Health Guarantee Budapest

The company on their website newdoggy.com claims to have healthy dogs from respectable breeders in Europe with a 10 year health guarantee that cover birth and genetic defects. Due to this and our bad experience previously we opted for this company because of their strong guarantee of healthy dogs. 

3 weeks after receiving our dog, we discovered the dog had a birth defect that was a hole between his stomach area and his heart area and his organs slid into his heart sac and the dog nearly died this condition is called PPHD. The dog also has hip and back problems on top of that. We contacted our broker regarding this issue and they said this is not covered by their health guarantee because this is a birth defect not genetic. But their own website clearly states congenital and genetic, maybe they don't understand the definition of the word congenital. 

We asked for our money back and they said to send them the dog back for a refund and that the dog would most likely be killed by the breeder. What kind of cruel and cold respond is that, send us the dog back and then we'll refund you the money!! Of course we didn't even trust them to begin with, they would probably take the dog back and disappear being from Europe we had no recourse.

We ended up spending 7-8 thousand on surgery and vet visits and asked for our money back to help cover the costs of the medical bills. They again stated they want the dog returned for a refund. On top of that paypal who we used to pay the deposit calls animals, "items" and told us we have to return the item so they would refund us the money.  

Any loving dog owner knows you don't trade in your dog like a pair of sneakers and get a new one. So terrible this website lies about having a health guarantee and then trying to say it is not covered due to a reason their website clearly states is covered.

Here is the exact text from their website:

What does our Health Guarantee cover?

1. Congenital and/or genetic defects: our Health Guarantee covers your New Doggy against death caused by congenital and/or genetic defects for a period of 10 years from your New Doggy’s date of birth.
2. Life altering congenital and/or genetic diseases: these diseases may not manifest for months or years but they can develop into a disability later on. These are: spine problems, liver problems, heart failure, kidney failure and generalized mange.

Also our vet told us a lot of breeders in Europe will pump dogs full of steroids before sending them to mask any problems they have upon arrival. Very untrustworthy transaction.