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Report: #1492228

Complaint Review: NextAlarm.com - Atlanta Georgia

  • Submitted:
  • Updated:
  • Reported By: MICHAEL — SNOHOMISH Washington United States
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  • NextAlarm.com Atlanta, Georgia United States

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One can only get the 14.97 per month by signing up for a year's service.  I canceled service a few months after the yearly payment.  The support responded by telling me I was due about $251 dollars, which I agreed with.  I was unable to get them to tell me when or how this refund would be made.  I waited a month and a half and wrote to them again, telling them what I was going to do if they did not pay within 10 days.  They wrote back that they were "escalating the problem to a higher level" and would be in touch.  Of course I never heard from them.  I certainly cannot take them to court but I can review them and talk to better business bureau etc.  Which is what I am going to do.

So now about 2.5 months later, no refund.  They do not offer a phone number to reach them and all internet searches pull up the same phone number which is a recorded message telling you to send them an email or talk to dispatch.  They hire some third party for dispatch, and I know the staff is rather small.  They are in california and in Atlanta Georgia.

This report was posted on Ripoff Report on 02/25/2020 07:41 PM and is a permanent record located here: https://www.ripoffreport.com/report/nextalarmdotcom/atlanta-georgia-did-return-1492228. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
3Author
3Consumer
0Employee/Owner

#6 Consumer Comment

Fool

AUTHOR: Robert - (United States)

POSTED: Sunday, March 01, 2020

You came to a PUBLIC web site, meaning that the Public not only can read but RESPOND to your post. Contrary to your belief if someone responds and doesn't exactly match what you want to portray it doesn't mean that they are somehow associated with the company. So no I am not now, nor have I ever owned this or any other alarm company, let alone being an employee or somehow otherwise involved.

A simple question was asked. Which was in effect why do you think, even if they stated it, that a company would owe you in a refund more money than you paid them?  It took a couple of times asking this before you went all "Passive Agressive" in your response. Since you did answer the one question there was really nothing left to say.  Hence since I have better things to do with my life than deal with intellectually challenged people I was moving on.

I debated whether to respond to your posts, but I figure I would stop letting you twist yourself into knots over this. If you want to continue to think that I (or anyone else) is somehow the owner or have some stake in this, then please do continue to post. They really are quite entertining.

If you want to continue to complain, again knock yourself out as you may have a valid claim. But perhaps the next complaint you make you probably shouldn't leave out the part where you say you paid for 2 years of service.

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#5 Author of original report

Accusation made by Robert are completely false and shows no interest in his customers.

AUTHOR: MICHAEL - (United States)

POSTED: Friday, February 28, 2020

 The person called Robert never responded to my documentation which proved 1) June 10, 2019 I paid NextAlarm for two years, and in December of the same year canceled.  Even support@nextalarm.com said I was due a refund of $254.  But nothing has been forthcoming.  And this supposedly honest individual challenges me and when I have provided positive evidence that they owe me a refund, this supposedly honest person hides behind the curtain of silence. The person called Robert probably works for Nextalarm or owns it.  He never asked to check his records for my account.  I provided the necessary details further below. 

Due to Robert's silence, I state the following:

NextAlarm is a fraudulent business, guilty of stealing customer money.  I will do what ever I can to share my negative opinion of this pathetic company to whomever will listen.  I will pursue what avenues are available to me to continue calling for the refund.  If this Robert wants me to stop my complaining, then send me my refund of $251.40.  I have some relatives in Atlanta, so maybe I will even make an unannouced visit.  

Long term, your current policies will doom you to bankrupcy.  Good luck to you.

Michael

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#4 Author of original report

Robert here is further proof of my investment in your company

AUTHOR: MICHAEL - (United States)

POSTED: Thursday, February 27, 2020

Robert

I appreciate your willingness to challenge me.  But I am not out to righteous cheat you.  I simply erred on the terms of contract for which I signed.  I found the original invoice.  The invoice is attached to this rebuttal. The payment to nextalarm was made on June 10, 2019 for the sum of $358.80 withdrawn electronically from my BECU checking account ending in -2776. 

I had authorized NextAlarm to make this withdrawal.  As you can see I signed up for two years ($358.80 / $14.97 = 24).  I can no longer access my account on your site to confirm the time frame I signed up for.  I relied solely on the emails I received from your company.  On Dec 10th I received an email from your company accepting cancellation of my service. 

They told me, that is your company told me, to which you should have access to financial records, that I was due a refund of $254.10.  $358.80 - $254.10 = $104.97.  This means 7 months of service was subtracted from the $358.80 that was owed (7 x $14.97 = $104.79).  I cannot access your contract terms anymore. 

However I do remember, if you will allow such vagueness, that refunds were allowed when prorated.  And the previously submitted email, shows that NextAlarm agreed that I was owed a refund.  Which means your company, in spite of your strong denials, agrees with my claim.

Therefore, in summary, I would agree with your assessment of the funds due to me, if my bank account had as bad a memory as I seem to on occasion.  So, since I signed up for two years instead of one, I am due the refund stated in your company's email.  Why I have to go to such extremes when you have access to these financial records, only attests to my willingness to pursue this matter in the very limited way I can in this litigious country of ours.

I am only interested in pursuing this matter to the sum of $251.40.  If you feel this sum is in error, or that I have made this up simply to harass NextAlarm, you are, in my opinion, mistaken.  Because your company hides behind inaccessible phone numbers, and allows access only via email, this process has come to this.  

I wrote to your firm a few weeks ago on Feb.14, 2020, stating that I would do what ever I could in my behalf if I did not receive my refund in 10 days.  I have also attached the email I received back from your company at that time.

I am not clear in my mind why contentious behavior seems to represent your firm's belief about the purpose of customers, but that is not my problem any more, it is yours.

Michael

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#3 Consumer Comment

You didn't answer the question

AUTHOR: Robert - (United States)

POSTED: Wednesday, February 26, 2020

You failed to answer the question. If you paid them $179.64($14.97x12) for a years worth of service. How are you now owed  approximatly $251 after a few months? Again that is about $72 MORE than you originally paid.

Either this company loves giving away free money, you are leaving something out, or they made a mistake. Since the first option is unlikely, and you have failed to give any additional detail that would explain the extra funds. It is likely a mistake on their part. Now, even though it is a mistake, they are not nescessarly bound by it.

As this would obviously be a mistake and as mentioned before unless you are leaving something out, no court is going to see it being reasonable to expect to in effect not only get free service, but additional funds  on top of that once you cancelled.  They are going to go by the WRITTEN contract.

Think of it this way, say your business made a mistake and sent out a customer that you overcharged them by $5 should you be bound to pay them even though it was a mistake? What if you said it was $55? What if it was $500? What if it was $5,000?  What if you did this to 100 customers and  would owe a total of half a million dollars? At any point are you no longer bound to pay them? If your answer changed based on the amount why did the amount make a difference? Your answer to these questions will explain the logic.

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#2 Author of original report

email from support@nextalarm.com confirms my claim

AUTHOR: MICHAEL - (United States)

POSTED: Wednesday, February 26, 2020

Here is the email I received from nextalarm.com on December 10, 2019.  This email indicates the agreement of Nextalarm with my claim that I am due a refund.

Hello,

Your NextAlarm.com monitoring service has been terminated, at your request. We hope you have been satisfied with our service and will consider using us again in future. If you are moving, we ask that you leave any NextAlarm.com signs or stickers in your home, so that the new residents will have our phone number. If you resume service with us at your new home, you will receive a new sign and stickers.

You will receive a refund of $251.10.

If you have questions about our service or using your alarm system with it, try our new Knowledge Base. It is available at http://www.nextalarm.com/help and is always being added to.

Regards,

NextAlarm.com Support

Explain to me again your logic?

 

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#1 Consumer Comment

Check your math

AUTHOR: Robert - (United States)

POSTED: Wednesday, February 26, 2020

You paid $14.97/month by paying for an entire year, which comes out to $179.64. So please explain how after a few months of service you are owed approximatly $72 MORE than you paid?

I certainly cannot take them to court
- Of course not because no court in the land would agree with you that you are owed $72 more than you paid, let alone after a few months of service.

The fact is that when you sign up for these contracts the rate is set in order to LOCK YOU IN to the entire year. If you could decide to cancel during that time and get a refund of the unused portion, then there is no incentive or purpose to offer these deals.

Generally canceling entitles you to zero refund of the unused portion, and this wouldn't be unique to this company.  So the first thing you need to do is READ the contract/terms,  as that is the binding agrement. What you were "told" has no bearing on this.  If it states you are entitled to a refund then you have a valid complaint, if not then your complaint is mute.

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