Complaint Review: NextAlarm.com - Atlanta Georgia
NextAlarm.com Did not return balance of unused yearly payment Atlanta Georgia
*Consumer Comment: Fool
*Author of original report: Accusation made by Robert are completely false and shows no interest in his customers.
*Author of original report: Robert here is further proof of my investment in your company
*Consumer Comment: You didn't answer the question
*Author of original report: email from email@example.com confirms my claim
*Consumer Comment: Check your math
One can only get the 14.97 per month by signing up for a year's service. I canceled service a few months after the yearly payment. The support responded by telling me I was due about $251 dollars, which I agreed with. I was unable to get them to tell me when or how this refund would be made. I waited a month and a half and wrote to them again, telling them what I was going to do if they did not pay within 10 days. They wrote back that they were "escalating the problem to a higher level" and would be in touch. Of course I never heard from them. I certainly cannot take them to court but I can review them and talk to better business bureau etc. Which is what I am going to do.
So now about 2.5 months later, no refund. They do not offer a phone number to reach them and all internet searches pull up the same phone number which is a recorded message telling you to send them an email or talk to dispatch. They hire some third party for dispatch, and I know the staff is rather small. They are in california and in Atlanta Georgia.
This report was posted on Ripoff Report on 02/25/2020 07:41 PM and is a permanent record located here: https://www.ripoffreport.com/report/nextalarmdotcom/atlanta-georgia-did-return-1492228. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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