NIGHT OWL SP, LLC Night Owl Security Camera Consumer Fraud

I contacted this company regarding a home I bought that had a security camera system and DVR manufactured by Night Owl SP, LLC. I did not have the contact information on the previous owner of the property. I attempted to set up the DVR and register the device with Night Owl. I was advised the device was already registered and had to be removed from that account prior to me being able to register the device. I told Night Owl I did not have the contact information on the previous owner of the equipment. Night Owl DID HAVE this information on the prior registered owner. Instead of Night owl contacting them to see if Night owl could remove the device from their registered account and also confirm the property was sold with the device to confirm my statements NIGHT OWL SP, LLC REFUSED! Night Owl SP, LLC told me that I would have to BUY another DVR from them to be able to get the secuirty cameras up and running. I find it quite odd that a company has this information on a registered user and REFUSE to make contact with them so the new owner could use the device and register the device. Instead of FORCING you tyo buy another Night Owl device.