Nobilis Group & Cal-Tex Protective Coatings Cal-Tex Protective Coatings address is listed above: 7455 Natural Bridge Caverns Rd Schertz, TX 78154 ​Both companies gave me two service contracts for the same company. Also, they charged me two different amounts leaving me to wonder what I paid for. Furthermore, they never made repairs to my damages. Irving TX

​My experience with the Nobilis Group has been nothing but terrible and unforgetful. I will never be able to erase this experience I had with this business ever. When I purchased my vehicle in December 2014, I purchased a service agreement and I was not promised or was I given any services on my repairs. I think no one should go through this experience ever.

As a consumer, you're buying a product that should help you fix your repairs. I shouldn't be denied if I fit the criteria of the contract. I would never want any other consumer to go through what I've gone through. Not, only was I given two contracts with the company, But what was so alarming was that I was charged two different prices. In my mind, that's false practice and deception.

If you're a consumer I would be careful before signing protection plan agreements, especially with this company. I would steer clear. The price I paid for the contract was not what I was promised in the repairs that should have been made. I strongly believe consumers should know how these companies continue to prey on buyers and are not willing to fulfill their obligations.

All I want is to be made whole for what I paid for because through the seven years I had this protection plan I had "ZERO" repairs completed on my vehicle. In my opinion, that is unacceptable and that cannot go said and the company should be held responsible for its false practices. There is a fine line between honesty and dishonesty. Being dishonest and misleading was something that occurred in the contract agreement (the fine print) and the lack of services provided.

Lastly, I only respect businesses that have integrity and honesty. Nevertheless, my complaint against Resist All (NG2) which partners with Cal-Tex Protective Coatings Inc. provide interior and exterior protection for your vehicle. The protection products that were included in my package were paint protection, fabric protection, and leather/ vinyl protection. Nevertheless, I purchased this agreement on the day I purchased my vehicle, which was Dec.17, 2014.

The agreement was purchased for a span of 7 years on the date of purchase. There were numerous occasions when I reported stain damages to my cloth seats in my vehicle. In the months of Sept. 2015, Nov. 2016,  Oct. 2017, and Oct 2019. On each occasion, I spoke to a different representative about the interior stain damage I had to my vehicle. In September, November and October were I spoke to customer service representatives about my issues of trying to file a claim to repair the damage to my cloth seats.

In fact, each time I gave the customer representative my evidence they explained to me I did not have sufficient evidence or it was not within the guidelines of the agreement. I was racking my brain to figure out why my claim had continuously been denied or had not been properly reviewed by the claims department.

Finally, In October 2017 I was able to have my claim reviewed and processed for stain damage to my cloth seats. After I sent all documentation that was asked of me they relayed to me that a technician would head out to inspect and repair the damage. When the repair was complete I took a look at the work and noticed that the stain was not completely removed and still showed a stain and the residue that was used to clean my upholstery caused a pungent smell in my vehicle for about several days.

I was not aware that for the price I paid for these agreements I would be getting this time of lackluster and mediocre time of repair. I immediately thought to myself why am I paying for this protection plan if I cannot even get an efficient repair done to my seats. I was completely fed up with the nonchalance of the customer service representatives unwilling to help when I cogently sent out evidence to them.

In fact, they were very hesitant in the manner in, which they tried to question my evidence was plausible or not. However, I stated this problem the day the service repair was done to my seats. So, for them to finally hear this now tells me that they were not concerned about issues in the first place. Nonetheless, I paid respectively $534.00 and 1134.00 for each agreement whether I paid for both or one of the other, I want to be refunded for what I paid for.

Therefore, this has caused me to wonder was this contract ever really worth it. Also, on October 31, 2019, I had an email correspondence with Michael Q about a paint overspray issue that showed up on my vehicle. On the day it happened there was work being done on the road and in the parking lot where I worked. The workers were spraying painting the grounds of both the parking lots and roads. I was never told I needed to move my vehicle so, I assumed I was in the clear but, when I returned to my vehicle I saw paint spray.

As stated in the agreement “The exterior treated surfaces include accidental paint overspray.” I spoke with Michael and he sent an email address for the claims specialist Barbara that was going to work on my claim. When I sent out the required documentation I was told my claim was rejected because it was not covered within the guidelines and I did not have sufficient evidence.

Also, they stated to me that someone painted my car, instead of listening to what I told them that day. In fact, that was the last straw I had with this company almost doubting my every issue, which lead me to end terms with this company.