Report: #1484852

Complaint Review: Nordictrack - Logan Utah

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Ripoff Report is Xcentric Ventures

Submitted: Wed, September 11, 2019
Updated: Tue, September 24, 2019
Reported By: Eome — Park City United States

Author Confirmed

Why?

Nordictrack Logan, Utah United States

Phone:
Web: https://www.nordictrack.com/treadmi...
Category: Exercise Equipment and Parts

Nordictrack Unreliable product. Atrocious customer service. Logan Utah

*Author of original report: Nordictrack X22i

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NordicTrack X22i

Very poor customer service. Unreliable product. Under warrantee which includes parts and labor. After two breakdowns in the first six months of ownership, they expect me to pay for labor or to do it myself.

The mechanical/electrical diagram for replacement of the console which they sent me is a nightmare. Well beyond what any customer should be expected to do on their own. My advice would be to steer clear of Nordictrack / Icon fitness products.

This report was posted on Ripoff Report on 09/11/2019 10:47 AM and is a permanent record located here: https://www.ripoffreport.com/report/nordictrack/logan-utah-unreliable-product-1484852. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Nordictrack X22i

AUTHOR: Elan - (United States)

SUBMITTED: Tuesday, September 24, 2019

POSTED: Tuesday, September 24, 2019

Update: After persisting that labor was covered under the warranty, they eventually agreed to cover the labor cost. The treadmill is up and running again. Hope it is now reliable. Credit to Icon for eventually doing the right thing, even if I had to fight for it.

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