OC Auto Galery Cyrus Sold us a dangerous and unsafe car. Failed to fulfill contract of repair. overcharged fees and did not reimberse. Santa Ana CA

This dealership deserves Zero stars . Beware of this used car dealership, particularly our experience with Cyrus, who facilitated the sale of a 2011 Range Rover Sport on 1/25/2024. Our encounter was not just disappointing, but downright unpleasant and scary. Cyrus lacked integrity, accountability, emotional intelligence, professionalism, and business acumen in handling customer issues and finding mutually satisfactory solutions.

Our troubles with the vehicle began immediately after purchase, escalating into a series of frustrating and hazardous incidents:

1. The registration never arrived as expected, leading to a $27 replacement fee from the DMV.
2. Overpaid fees were never refunded, despite automated USPS notifications confirming no mail delivery from the dealership.
3. During a trip to San Diego, the entire electrical system failed, necessitating a tow and subsequent replacement of the alternator and battery. Inspection revealed grave safety violations, including a dangerously worn rear passenger tire, mismatched tires, unsafe brakes, an oil leak onto the catalytic converter, and a severe coolant leak, requiring significant repairs for safe operation.
4. The dashboard, missing its leather cover and exposing the airbag, was promised repair by Cyrus on 4/11 but was refused when we arrived, wasting our time and effort.

When we raised these concerns with Cyrus, his response was shockingly unprofessional. He reacted defensively, became irate, and resorted to verbally abusive and condescending behavior, refusing to honor his promise of repairing the dashboard.

This dealership's unethical practices and mistreatment of consumers are unacceptable. We have filed complaints with the DMV and the Better Business Bureau, and we urge others to exercise caution when dealing with this dealer.