Report: #1493464

Complaint Review: Office Chair at Work - Elizabeth New Jersey

  • Submitted:
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  • Reported By: Breg — Everett WA United States
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  • Office Chair at Work 1000 Jefferson Elizabeth, New Jersey United States

Office Chair at Work Charge a 35% restocking fee when the chair we purchased was defective Elizabeth New Jersey

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We bought a new chair through Office Chair and it took a month to get it. We received it and it was defective, foam deteriated worn looking and dirty.  We returned it in original shipping box within the 30 days we had it.  They denied they got it back, we had to prove to them they did through FedEx, but they insisted on lying about it until they couldnt any longer.

They wouldnt refund but after some pressure from our credit union they refunded us 65% of what we paid saying it was a restocking fee.  They also told us all of their chairs were refurbished. No where on their website do they say this until you get to page 5 item 20 in their terms of service, small print. It is mentioned nowhere else.  The chair we received was defective and shoudnt be subject to a restocking fee at all.  

This report was posted on Ripoff Report on 03/30/2020 02:16 PM and is a permanent record located here: https://www.ripoffreport.com/report/office-chair-work/elizabeth-new-jersey-charge-1493464. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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