Complaint Review: Official Van Lines - Miami Florida
Official Van Lines A1A Movers Price Gouging Miami Florida
*Author of original report: What about this?
*Consumer Comment: I ThinkYou Just Proved Why You Have No Case
*Author of original report: I do not agree with you!
*Consumer Comment: That's Not What The Law Says
A1A dba Official Van Lines gave me a moving quote from FL to NY in the amount of $2,231.50 which included all of the actual furniture in the house. Due to the coronavirus I was unable to fly from NY to FL. I contacted them and asked if they can pack up all our personal belongings, email response from company is below:
Hey RoseAnn, Thanks for following up on your upcoming move! We do offer packing services. As I told you when we booked you, the wrapping of all furniture and fragile items is included in the price. However, if you want your boxes wrapped etc., it will be $10 a box and we expertly pack everything. The price for the additional VIP packing service would be $40. Patti Underhill Moving Consultant Official Van Lines 908-952-0066 email@example.com I e-mail her back to let her know they can move forward and I would have realtor let the movers into the house.
On 3/23/2020 they arrived with my realtor and we went through the entire inventory over facetime. At that time there was no mention of any price increase. Once all of our furniture was packed onto the truck they gave my real estate agent paperwork to sign and told him it was to confirm inventory. I was sent a copy of the bill of lading from my realtor via text message which showed a new total of $8,235.94, this amount is $6,004.44 higher than I was originally quoted. I immediately called them and spoke to Michael, he said this is for the additional space the items are taking up on truck. I told them that can't be possible considering that the additional items were significantly less that the original items I was quoted on.
My husband took the phone from me and Michael admitted that the original quote given to me by Patti was incorrect. This is their fault, not mine, correct? They should have to honor the original price especially because they made the error. The additional charges were not brought to my attention until after the truck left the house. I did not agree to these charges. The additional items added were the 19 boxes they packed up for me plus 1-metal bed frame,2-3drawer plastic bins, 4 lamps, small BBQ grill, 4' ladder, card table with 4 folding chairs, 3 fishing poles, 1-dolly, 1-rake, 1 shovel, 1 small toolbox, 1-area rug, 2 small shoe racks, 1-small luggage. They are trying to charge me an additional $$6,004.44 for these additional items listed above. Obviously the above mentioned items could not possibly take up 3x the space of all the furniture that I was quoted on.
I have been fighting with them since 3/23/2020. They still have my personal belongings and refuse to deliver until I pay half. They have totally taken advantage of me due to the fact that I was not present at the time of the move. I recently found out that by law after the foreman does a walk through and figures out the cu ft. of the items and he is suppose to let me know of any additional charges this was not the case. I was unaware of the additional charges until the realtor send me the text message of the bill of lading.
I believe than I am a victim of fraud and have been scammed from this company. Please help me in getting back my furniture and personal belongings. I've called the company numerous times and they are not picking up the phone. I left a message on Monday 3/30/2020 and still have not had a callback from them. They are holding my furniture hostage!
This report was posted on Ripoff Report on 04/08/2020 07:09 AM and is a permanent record located here: https://www.ripoffreport.com/report/official-van-lines/miami-florida-aa-movers-price-1493812. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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