Complaint Review: OMIGO -
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- Author Not Confirmed
- OMIGO United States
- Phone: (800) 863-1854
- Web: https://myomigo.com/
- Category: Bidet
OMIGO OMIGO - DO NOT BUY - Will not honor warranty and cheap parts. Will end up with expensive POS!!!
*Author of original report: Omigo did honor the warranty and fixed it
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DO NOT BUY OMIGO PRODUCTS!!!!
This product was great - for about 5 months. Then it quit working. Water sprayed out from a cracked pipe and the drain plug is a cheap, flimsy piece of plastic. Once you take it out, you will *NEVER* get it back in unless you're a master plumber and maybe not even then. I ordered a 2nd one and it broke with 2 minutes regardless of how careful and slow I went.
I had worked with someone and I thought this was going to get resolved, however they will not offer a refund (the bidet kindly waited past 90 days to sh*t the bed). I was provided a FedEx shipping label but I will have to send it off and hope it eventually gets fixed and returned to us. When I sent a question about the return (they want the original box apparently), I was sent to the back of the queue as if they'd never heard from me before.
This is extremely frustrating and disappointing for a very expensive bidet, they couldn't bother to put a quality piece. I no longer trust this company and since they have my money, I guess I'm SOL. I know, this is first world problem but it was a gift which makes it very disappointing. I would give this 0 stars or less if I could.
This report was posted on Ripoff Report on 03/29/2021 05:31 PM and is a permanent record located here: https://www.ripoffreport.com/report/omigo/buy-honor-warranty-cheap-end-1506532. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Omigo did honor the warranty and fixed it
AUTHOR: Brad - (United States)
SUBMITTED: Friday, April 16, 2021
The OMIGO came back in a much shorter time than I expected. It seems to work fine now, so I will be cautiously optimistic. I still wish they would update their drain plug - the arms that lock it in place are so flimsy and easy to break off regardless of how careful I was with both of them. At this point, I would give them 2 1/2 stars. If this unit lasts more than 5-6 months this time, then I'll update.
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