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Report: #1499895

Complaint Review: OnSong -

  • Submitted:
  • Updated:
  • Reported By: Richard — Greenville California United States
  • OnSong United States

OnSong onsongapp.com Their instructions caused my new iPad to be unuseable. 

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I purchased OnSong, and I purchased the additional "Console" app, which connects the iPad app to the laptop. Problem was, it would NOT connect. I contacted OnSong support many many many times about this (all the while my product was not working). I was ignored by OnSong support! When they eventually respoded to my issue, they directed me to wipe the network settings on my iPad. This made my iPad totally useless, and impossible to repair. 

I had to return the iPad. I see many postitive reviews for OnSong on the Internet, but ZERO negative reviews. I need to be a responsible consumer and report not only a strong complaint about their product not working, but also their incompetent (possibly malicious) support. I wish to make sure OnSong management knows what happened, and wish to warn other consumers.

This report was posted on Ripoff Report on 09/15/2020 07:02 PM and is a permanent record located here: https://www.ripoffreport.com/report/onsong/appdotcom-instructions-caused-1499895. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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