Report: #1484871

Complaint Review: Ooma - VoIP Phone Service - Sunnyvale CA

  • Submitted:
  • Updated:
  • Reported By: Eliot — Scottsdale AZ United States
  • Ooma - VoIP Phone Service 525 Almanor Ave Ste 200 Sunnyvale, CA United States

Ooma - VoIP Phone Service VoIP Fraudsters!!! Sunnyvale CA

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Please, do not ever consider doing business with Ooma.  If you are looking for a reliable VoIP provider, then check out https://downdetector.com, and you will quickly see that Ooma ranks if not last, next to last! These guys are a bunch of whack-jobs with a one-star rating on the BBB.

I have a business client of mine that I have been doing business with for seven-plus years.  I approached him to see what I could do to earn his VoIP business.  He said, “I hate VoIP”, and wanted to know what I could do with helping him go back to analog phone service.  I explained to him going back to analog would be like going back to the future, and how Ooma is the McDonald’s of VoIP.

I got my buddy hooked up with one of the very best business VoIP providers in the industry, and when I went to repro his four Yealink business phones, I was unable to being the phones are password protected by Ooma.  My client paid cash for these four devices, so I called Ooma to ask for the password to unlock the phones he’d purchased, and an employee by the name of Brian said, we will not give that information out.  I was blown away!  I tried to explain to Brian that my client paid cash for these phones, and his response was, “it’s in the terms and conditions”.  You deceitful BASTARDS!  Then, I explained to my client what Ooma said, and he said, “I never signed a contract”.  

I called Ooma back and this time got Jenelle, and I kind of laid into her a little.  Jenelle said the password is 0000, and if that didn’t work, I’d needed to contact Yealink (TOTAL BULLSH*T…!!! OOMA LOCKED THE PHONE, NOT YEALINK).  I then attempted to find Yealink’s contact number and they’re located in BFE with no USA contact numbers.

If you may be ever considering doing business with Ooma, please don’t!

This report was posted on Ripoff Report on 09/11/2019 02:59 PM and is a permanent record located here: https://www.ripoffreport.com/report/ooma-voip-phone-service/sunnyvale-ca-fraudsters-1484871. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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