Complaint Review: Original Defense - Dover, DE
Original Defense Original Defense Siren Max Media Ventures Deceitful website, charged for free shipping, added items not ordered, charged restocking fee for their lies Dover, DE
My wife wanted one of this company's "Original Defense" sirens to have with her as added security. I went on to their website and looked into the product. I ordered two of them with free shipping. The next couple of pages offered "additonal units" at a "special price. I declined the offers, then clicked on the "place your order" button. I wondered why there wasn't a review page before the "place your order" button, then I found out.
The two items at their "50% off" price of $19.95 should have been 39.90 with free shipping. The confirmation said I had been charged $87.14. What? I immediately called their customer service number and got a recording that I had reached them after hours and to call back during regular hours. I then sent an email to their customer service center explaining that I had been charged for 2 additional items and shipping. I received a reply the next day saying the order had been shipped and the only way to cancel an order would have been to call their toll-free number--which I had done and gotten a recording!
The company said I could return the two unordered items at my expense and would be charged a 25% restocking fee. And I would not be refunded the original shipping charge. So I had been charged for two items I had not ordered, charged for "free" shipping and now would pay a restocking fee for their dishonesty. I called my credit card company the morning after the order had been placed and filed a dispute with them, explaining what I considered a rip off and unethical way of doing business. Thank God USAA is so good to their members--unlike the Original Defense crooks, they honored the dispute and made it right.
DO NOT do business with these guys. They are just dishonest and unhelpful.
This report was posted on Ripoff Report on 07/30/2020 11:57 PM and is a permanent record located here: https://www.ripoffreport.com/report/original-defense/dover-siren-max-media-website-1498245. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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