Complaint Review: OTTERBOX -
- OTTERBOX United States
- Phone: 1-855-688-7269
- Web: https://www.otterbox.com/
- Category: Return Scam
OTTERBOX Failure to cancel order, and failure to refund order.
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I admit that I made the mistake of ordering the wrong size phone case, but the Otterbox website claims to allow cancelation of orders. I immediately canceled the order. I was charged the next day. I recieved an email claiming that my order was not processed, and that the funds were temporarily being held by my bank. I recieved the phone case a few weeks later, and was still charged the money I paid.
I contacted the company again asking for a refund. I was sent another email claiming they would send me a package to send back the phone case to return the item. They never sent me the return envelope. Here I am, months later, without my money.
This report was posted on Ripoff Report on 03/10/2021 06:59 AM and is a permanent record located here: https://www.ripoffreport.com/report/otterbox/failure-cancel-order-refund-1505901. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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